Skip Navigation

Home › Support › English Support › [Closed] WPML Translation Management

[Closed] WPML Translation Management

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 -
- 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 -

Supporter timezone: America/Los_Angeles (GMT-07:00)

This topic contains 8 replies, has 3 voices.

Last updated by Bobby 1 year, 8 months ago.

Assisted by: Bobby.

Author Posts
October 2, 2023 at 2:34 pm #14498821

lucL-11

Hello,

The Translation Management feature is not working.

As you can see on the screen captures attached, there are 98 translations waiting for review. However, when you follow the link or go to the translations section there is nothing there.

Also, when items are selected for translation individually or in bulk, the translation options are also not working. Tried the option to: ''Translate automatically'' or ''Translate myself'' neither are working nor have they been added to the the translations section.

Thanks for your help on this urgent matter.

Translation queue.PNG
Translation management.PNG
October 3, 2023 at 5:54 am #14501397

Andrés
Supporter

Languages: English (English ) Spanish (Español ) French (Français )

Timezone: Europe/Paris (GMT+02:00)

Hello there,

Welcome to WPML support forum.

While one of my teammates takes care of your case I will provide you with the first debugging steps.

Could you please verify if your user is a Translator? As explained in the following link, you can add a translator from WPML > Translation Management > Translators:
https://wpml.org/documentation/translating-your-contents/how-to-set-up-local-translators-and-language-pairs/

Can you see your translation jobs now in WPML > Translations?

Let us know if it helps.
Andrés
October 4, 2023 at 12:42 pm #14513063

lucL-11

Hi Andrés,

I can confirm that the user is a translator and always has been. Nothing has changed.

Thanks,

translators.PNG
October 4, 2023 at 5:08 pm #14515043

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)

**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **

I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you enter is private which means only you and I have access to it.

NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.

Thank you,
Bobby
October 4, 2023 at 6:15 pm #14515297

lucL-11

I would need your email address, please and resend private reply
October 6, 2023 at 4:26 pm #14530185

lucL-11

You are in the white list now. Please try again
Thanks
October 9, 2023 at 9:01 pm #14542647

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Thank you!

I was able to go to WPML->Translations->Filter by Status/pending review and approve a few jobs successfully.

Please see my screencast

hidden link
October 10, 2023 at 3:02 pm #14551763

lucL-11

Hello Bobby, Thank you for your screencast. However, I still cannot see any translations in the translation queue or reproduce what you did on the screencast on our live site as you can see in our screencast here:

hidden link

Please advise,

Thanks
October 10, 2023 at 10:20 pm #14554007

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

It looks like you might not be able to see the jobs under your account, try please:

1. Use the access details provided for my account in an incognito window and leet me know your results

2. A quick workaround is to delete your current account and create a new admin one

3. I suggest you run the following snippet:

function wpmlsupp_1706_reset_wpml_capabilities() {
if ( function_exists( 'icl_enable_capabilities' ) ) {
icl_enable_capabilities();
}
}
add_action( 'shutdown', 'wpmlsupp_1706_reset_wpml_capabilities' );

Just add the above code in your theme's functions.php file (between the <!--?php and ?--> tags) and visit once the front-page.

Then you can remove this snippet.

Please let me know if any of the above fix the issue.

The topic ‘[Closed] WPML Translation Management’ is closed to new replies.