Problem: The client's website crashed due to multiple WPML requests, specifically with POST requests to admin-ajax.php. The issue persists even after disabling other plugins, indicating that WPML is the cause.
Solution: We recommend enabling the debug mode to track any errors that might be causing the issue. To do this, add the following lines to the wp-config.php file:
define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors', 0);
define('SCRIPT_DEBUG', true);
This will create a debug.log file in the wp-content folder, which can help identify the problem. For more detailed instructions, please refer to our documentation on debugging WPML.
If these steps do not resolve the issue or if the debug log does not provide clear insights, we encourage you to share the log using a service like Pastebin and provide us with access to your wp-admin area for further investigation. Please ensure you back up your site before providing any access.
If this solution doesn't look relevant, please open a new support ticket in our WPML support forum.
Problem: The client reported receiving numerous warnings in their logs and experiencing API timeouts related to WPML's translation jobs.
Solution: 1. We requested temporary access to the client's wp-admin and FTP to investigate the issue and asked for steps to reproduce the problem. We emphasized the importance of backing up the site and database before proceeding, recommending the Duplicator plugin for this purpose. 2. Our development team created a modified version of WPML 4.6.7 to better log the XLIFF errors the client encountered. We asked the client to back up their site and confirm if we could install this package. We provided a link to view the contents of the package.
Problem:
I'm using WP Menus Sync but the navigation label (page title) of the menu item in the second language displays the title of the page in the original language. Solution:
- Go to WPML > Settings > Custom Fields Translation section > Click on "Show system fields".
- Search for the field "_menu_item_object_id" > Set the preference to "Don't Translate" > Save changes.
- Go to Appearance > Menus > Delete the translation menus and re-sync them again in WPML > WP Menus Sync. Relevant Documentation: https://wpml.org/documentation/getting-started-guide/translating-custom-fields/
Problem:
The customer is experiencing issues with automatic translation in WPML. The translations for products and pages are not being processed, and there are no error messages displayed.
TM always showing 12 pending translations
and ACF labels are displaying under TM Solution: For ACF labels :
/**
* Filters out the ACF Field Group Labels packages in the WPML Translation Dashboard.
*
* @see https://wpml.org/de/forums/topic/field-group-labels-in-uebersetzungsliste-aber-nicht-uebersetzbar/
* @see https://onthegosystems.myjetbrains.com/youtrack/issue/acfml-765
*/
add_filter( 'wpml_tm_dashboard_documents', function( $documents ) {
return array_filter( $documents, function( $doc ) {
return $doc->translation_element_type !== 'package_acf-field-group';
} );
} );
For Automatic translation :
At present, WPML’s automatic string translation feature only works for content that matches the default language of the website. If you attempt to use the Translate Everything Automatically mode or send strings for automatic translation that do not match the default language, they will instead be added to the Translations Queue.
For 12 ghost pending translation :
This is a known issue that should be fixed in WPML 4.6.5 version
