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Last updated by alexandreP-31 2 days, 1 hour ago.

Assisted by: Giuseppe Toto.

Author Posts
February 13, 2026 at 10:16 am #17819955

alexandreP-31

Description
Hello WPML Support Team,

I am experiencing a recurring 503 Service Unavailable error on specific areas of the WPML plugin within my WordPress admin dashboard.

The Issue:
I cannot access certain WPML pages. When I try to load them, the server returns a 503 error, preventing me from translating strings or managing the plugin.

Affected Pages: String Translation, WPML Dashboard, and Translation Management.

Working Pages: Interestingly, the Languages settings, Support page, and general WPML Settings load perfectly fine without any errors.

What I’ve checked so far:

This does not appear to be a site-wide crash, as the rest of the WordPress admin and the front-end are functioning.

The error seems triggered specifically by pages that likely require more processing power or database queries (like String Translation).

Site Environment:

PHP Version: 8.3.27

WP Memory Limit: 512M

WPML Version: 4.8.6

Could you please help me identify if this is a database bottleneck, a memory limit issue, or a conflict with the current server configuration?

Here are the Debug informations :
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February 13, 2026 at 11:07 am #17820090

Giuseppe Toto
WPML Supporter since 12/2025

Languages: English (English ) Italian (Italiano )

Timezone: Europe/Rome (GMT+01:00)

Hi,
We’ve received your request, and someone from our team (or I) will take care of your ticket. In the meantime, please provide admin access and permission to create a clone using the Duplicator plugin. This will help us investigate the issue more quickly.

February 16, 2026 at 10:55 am #17825356

alexandreP-31

Hello,

I’m following up on my previous message because I’m still seeing major errors on my site, and I’d really appreciate some help getting this sorted as it’s becoming quite a nightmare to manage.

Despite my attempts to fix things, I’m still stuck with constant 503 errors whenever I try to access the WPML Dashboard or the String Translation pages. My server is running perfectly fine for everything else, so it really feels like WPML is hitting a wall or looping on something internally.

The most frustrating part is that my menus have completely vanished from the WordPress admin. When I go to 'Appearance > Menus', WordPress tells me I don't have any menus at all ( or only some links ), even though they are still partially showing up on the live site. On top of that, a lot of my translations have simply disappeared or aren't loading the right content anymore.

I’ve already made sure my license is active, updated all the plugins, and boosted the PHP memory, but nothing seems to work. It feels like something went wrong in the database during the last update.

Could you please take a look?

Looking forward to your help,

February 16, 2026 at 11:11 am #17825418

Giuseppe Toto
WPML Supporter since 12/2025

Languages: English (English ) Italian (Italiano )

Timezone: Europe/Rome (GMT+01:00)

Hi, thank you for adding your information.

We haven’t forgotten you.
Your request has already been added to our queue, and we will handle it as soon as possible. I will update you with any news after the initial investigation.

February 17, 2026 at 4:10 pm #17829787

Giuseppe Toto
WPML Supporter since 12/2025

Languages: English (English ) Italian (Italiano )

Timezone: Europe/Rome (GMT+01:00)

Hi,

Thanks for your patience.

I’m currently investigating your issue. I disabled LiteSpeed Cache because I suspect the performance issue may also be influenced by its aggressive caching strategy. However, it doesn’t seem to be the only cause.

I’m going to duplicate your WordPress instance in my local environment to gather more details.

Thanks
Giuseppe

February 18, 2026 at 8:10 am #17831083

alexandreP-31

Hi Giuseppe,

Thanks for the update!

On my side, I’ve tried disabling and then restarting the automatic translation to clear out the translation queue, and it seems to be working fine for now.

While it’s currently stable, the site can still be very slow at times ( for those pages ).
I agree with you that there is likely another underlying issue we need to find and resolve.

I’ll keep you posted if I notice any other specific triggers on my end while you continue your investigation.

Best regards,

March 2, 2026 at 10:13 pm #17866400

Giuseppe Toto
WPML Supporter since 12/2025

Languages: English (English ) Italian (Italiano )

Timezone: Europe/Rome (GMT+01:00)

Hi,

I identified some issues on our side.

The slowdown appears to be caused by the WPML String Translation plugin while it processes strings queued by Auto-register strings (frontend).

In your case, you have a large number of strings coming from WPForms and other areas. I will open a ticket on our side to process the queue in multiple requests (instead of a single request), as the current behavior is triggering a 503 error. In the meantime, I cleaned your string queue.

Furthermore, I suspect that in the past you enabled the option “also register strings from backend” As a result, WPML String Translation may have recorded many strings that you no longer need to translate. Could you please confirm whether this option was enabled? (see the first screenshot ).

You can also see these strings in WPML → Translation Dashboard, and below in the String Translation section (see the second screenshot).

For now, I have temporarily disabled “Translate Everything Automatically”, so you can manually select what you actually want to translate. Meanwhile, I’ll contact a colleague to help determine the best way to clean up these unnecessary strings from your website.

Screenshot 2026-03-02 at 23.01.51.png
Screenshot 2026-03-02 at 23.00.40.png
March 3, 2026 at 8:36 am #17867115

alexandreP-31

Hi there,

Thank you for the detailed update !
It’s good to know you’ve identified the cause.

Regarding the "register strings from backend" option: honestly, I don't remember checking that specifically. It is very possible that it’s a leftover from the initial setup period from our client.
Can't confirm that 100%.

I’m happy for you to keep "Translate Everything Automatically" disabled for now while you and your colleague determine the best way to clean up the unnecessary strings.

Please let me know once you have a recommendation on the cleanup process.

Best regards,