Problem: A product with French as the default language was being incorrectly translated into Spanish instead of English, despite Spanish not being an active language on the site. Solution: 1. We recommended checking the active languages in WPML settings to ensure Spanish was not enabled. 2. We suggested checking for stray Spanish translations in the trash and deleting them if found. 3. We advised updating WPML plugins and verifying the correct language mapping for English. 4. We instructed the client to edit the product in the original language, make a minor change, save it, and update the translation. 5. The issue was resolved after resending the product for automatic translation.
Please note that this solution might be outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket.
Problem: The client's site stopped translating automatically. They tried clearing the cache, erasing translations, and canceling in-progress automatic jobs, but none of these actions resolved the issue. Solution: We ran an internal tool to fix the communication settings with the Automatic Translation Engine (ATE). After this adjustment, the automatic translation functionality was restored. We asked the client to verify that the issue was resolved on their end.
If you're experiencing similar issues with automatic translation not functioning, we recommend checking your communication settings with ATE or trying the steps the client initially attempted, such as clearing the cache or canceling any in-progress jobs. If these steps do not resolve the issue, it might be due to an outdated solution or a different underlying problem. We highly recommend visiting related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: If you're experiencing issues with WPForms Multilingual where attachments are removed from notification emails, it might be due to a conflict with another plugin or theme. Solution: We recommend trying the following steps to identify and resolve the issue: 1) Create a copy or staging site for testing. 2) Disable all plugins except WPForms and test if the problem persists. 3) If the issue remains, switch to a default theme like Twenty Twenty-One to check if the theme is causing the conflict. 4) If the problem still isn't resolved, begin reactivating plugins one by one or in small groups to pinpoint the problematic plugin.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket at WPML support forum for further assistance.
