I'm considering adding the AI Translation tool to our WPML account and would like to understand its capabilities. In order to install I would also need the following documents:
SOC2 Certification
GAI/AI Technical
ISO 27001
We would also need to initiate and NDA and MSA with WPML.
The following is the response to your inquiry from the person at our company responsible for such matters.
WPML does not currently hold SOC 2 or ISO/IEC 27001 certifications. That said, WPML follows consistent and well-established security and privacy practices designed to protect customer data and limit its exposure. The AI Translation feature does not rely on proprietary or self-trained AI models; instead, WPML functions as an integration layer that connects your site to third-party AI translation providers selected by you.
Any content submitted for translation is processed by the chosen AI provider in accordance with their own security and privacy policies. WPML does not use translated content to train AI models and does not retain it beyond what is necessary to provide the service. We can provide a high-level technical explanation of the AI Translation workflow and data flows, as well as references to the security and privacy documentation of the supported AI providers, to support your internal assessment.
WPML does not provide custom versions of its Terms of Service or non-disclosure agreements (NDAs) for signature. All customers are governed by and adhere to the standard Terms of Service and Data Processing Agreement (DPA) published on our website, which applies uniformly across all clients.
