Automatic translation blocked

This thread is resolved. Here is a description of the problem and solution.

Problem:

The client was experiencing an issue where the English link did not appear on their French page. Upon investigation, it was found that the page contained a large amount of encrypted data, causing the data sent for translation to exceed the 1 MB limit.

Solution:

1) We advised the client to open the page for editing in the default language and make a minor change to refresh the translation settings.
2) Navigate to WPML>>Translation Management Dashboard and select the page for translation or update existing translations.
3) Send the page to the Translation Basket via WPML>>Translation Management>>Translation Basket.
4) Assign themselves as the translator and proceed to translate the page by clicking the Translate button in the WPML>>Translations queue.
5) Finally, check the WPML>>Translation Management>>Dashboard to ensure the workflow is correct.

Additionally, we recommended removing the encrypted data from the page after creating a site backup, then saving and translating the page. For more details on the translation process, refer to this documentation.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket for further assistance at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Tagged: Bug

This topic contains 4 replies, has 0 voices.

Last updated by Bigul 3 weeks ago.

Assisted by: Bigul.

Author	Posts
December 12, 2024 at 12:49 am #16505803
Patrick	Background of the issue: Hi there... when a picture is worth a thousand evils: hidden link Symptoms: Questions: Can you help?
December 12, 2024 at 4:18 am #16505938
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hello, Welcome to the WPML support forum. I will do my best to help you to resolve the issue. To help you faster, I've enabled debug information for this support ticket. Please see this link for how to get this information from your site and give it to us: http://wpml.org/faq/provide-debug-information-faster-support/ We hope you have selected the Translate Everything Automatically option in WPML>>Settings>>Translation Mode now. Does it happen with multiple posts/pages? Please share the screenshots of the following sections for tracking this. WPML>>Translation Management Dashboard WPML>>Translation Management>>Tools -- Thanks! Bigul
December 12, 2024 at 8:55 pm #16509420
Patrick	Hi ! Looks like a single page. Here's the french version: hidden link You'll notice that the English link in the menu doesn't appear: hidden link Dashboard: hidden link Tools: hidden link Thanks!
December 13, 2024 at 6:29 am #16509938
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hello, Thank you for the updates. The ATE settings are correct, as per the screenshots. Please try the following steps and check if there is any difference in the result. 1) Open the Page for editing in the default language (the one having the issue) 2) Make a minor change in the page and update it(to refresh the translation settings) 3) Visit WPML>>Translation Management Dashboard 4) Choose the Page you want to translate or update the existing translations 5) Send it to Translation Basket 6) Visit WPML>>Translation Management>>Translation Basket 7) Send it for translation, by choosing yourself as a translator 8) Visit WPML>>Translations queue and translate the page by clicking the Translate button 9) Visit WPML>>Translation Management>>Dashboard This is the correct workflow for translation. Refer to this article for more details https://wpml.org/documentation/translating-your-contents/ -- Thanks! Bigul
December 13, 2024 at 4:34 pm #16512284
Patrick	Hi, there. The procedure doesn't work. In addition, I get these 2 error messages when trying to access the page translation tool: hidden link Still need your help. Thanks. 🙂
December 14, 2024 at 3:00 am #16512947
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hello, Thank you for the updates. Please fill the private details fields after a full site backup {mandatory}. I would like to access the admin area of your site for further checking. Refer to the following links for more details about our private information sharing policies. https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ hidden link Does this error (hidden link) happens when you translate the Homepage or this one hidden link? -- Thanks! Bigul
December 17, 2024 at 7:46 pm #16523373
Patrick	I forgot. No. The error seems to occur only on the training page. hidden link?
December 18, 2024 at 5:37 am #16524101
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hello, Thank you for the updates. This is happening because this page contains lots of encrypted data - hidden link. Because of that, the total data sent for translation has exceeded the limit of 1 MB. Please check the attached images for more details. Therefore please remove these data from the page after a site backup and save it. Then translate the page and let us know if you are getting the expected results or not. Please refer to this related ticket for more details - https://wpml.org/forums/topic/file-size-limit-exceeded-notification/ -- Thanks! Bigul