cancelation

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client wanted to cancel their payment for WPML as they are no longer using it and their site does not exist anymore. They noticed that the payment was still taken from their bank.
Solution:
If you're experiencing this issue, we recommend submit a request using our contact form at https://wpml.org/home/contact-us/contact-form/.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Account Issues

This topic contains 1 reply, has 0 voices.

Last updated by Andrey 2 weeks, 3 days ago.

Assisted by: Andrey.

Author	Posts
January 25, 2026 at 7:01 pm #17760377
martynaK-6	Hello, I wanted to cancel my payment for my site. I am not longer using the wpml and my site does not exist anymore. I ve seen that the payment was taken from my bank. I would like to ask for a refund. regards, Martyna
January 25, 2026 at 10:01 pm #17760514
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Hello Martyna, Please write to hello@wpml.org, and our team will assist you with this matter. Alternatively, you can submit a request using our contact form here: https://wpml.org/home/contact-us/contact-form/