cartflows checkout issues

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is trying to use the CartFlows checkout as a global checkout, but some fields are not fully translated from Dutch to English.

Solution:
If you're experiencing partial translations in your checkout fields, we recommend the following steps:
1. Go to WPML -> Theme and plugins localization, select your theme/plugin, and scan.
2. Navigate to WPML -> String Translation.
3. Scroll down and click on the "Translate texts in admin screens »" link.
4. Search for the needed strings.
5. Select the strings you want to translate.
6. Click on the "Add to String Translation" button.
7. Then click on the "« Return to String Translation" link.
8. Translate the strings, clear the cache, and check the front end.

For more detailed guidance, please refer to our guide on translating texts in the admin texts screen.

If this solution doesn't look relevant to your issue, please open a new support ticket in our support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Compatibility, Documentation request

This topic contains 12 replies, has 2 voices.

Last updated by Osama Mersal 1 year, 9 months ago.

Assisted by: Osama Mersal.

Author	Posts
November 6, 2023 at 8:50 pm #14742003
nathanp-6	Tell us what you are trying to do? Trying to use the cartflows checkout as global checkout, but some fields for some reason are not fully translated from Dutch to English. (some are translated and some just stay in Dutch see image) Is there any documentation that you are following? No Is there a similar example that we can see? No What is the link to your site? here is the link of the checkout where problem occurs: hidden link
November 7, 2023 at 8:47 am #14744657
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Thanks for contacting WPML forums support. I'll be glad to help you today. Please check the following steps: 1- Go to WPML-> Theme and plugins localization, select your theme/plugin, and scan 2- Go to WPML-> String Translation 3- Scroll down and click on the "Translate texts in admin screens »" link 4- Search for the needed strings 5- Select the strings 6- Click on the "Add to String Translation" button 7- Then click on the "« Return to String Translation" link 8- Translate the strings, clear the cache, and check the front end Kindly check our guide to know more about translating texts in the admin texts screen. (https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/) Best regards, Osama
November 8, 2023 at 8:31 pm #14760981
nathanp-6	Hi i really can't locate the correct string, i tried the inspection tool to see if it would give me more hints where to locate it (See image). Note when i go to the checkout page itself the design is inserted with a short code, maybe you know the location of that string for short codes in WooCommerce? (see image 2)
November 9, 2023 at 8:41 am #14763211
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated. Your answer will be private, meaning only you and I can access it. ❌ Please backup your database and website ❌ ✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical. ✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site. Best regards, Osama
November 14, 2023 at 11:58 am #14797311
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Thanks for the access details. Could you please update the "CartFlows Pro" plugin to the latest version? I checked the issue and found that when deactivating CartFlow plugins, the checkout is translated correctly. Best regards, Osama
November 14, 2023 at 1:20 pm #14798097
nathanp-6	Hi yes because i use the cartflowsplugin to replace the global checkout, Kadence theme can't much modify in the way it looks so i used the cartflows check out. When deactivating, it will use the default checkout and that version is indeed correctly translated. Just find it strange that within the cartflows checkout plugin everything is translated except in the order summary part when subtotal and total are shown as subtottaal and tottaal.
November 14, 2023 at 1:24 pm #14798191
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Exactly, that is only the untranslated section. Also, you use CartFlow Pro version 1.11.15, while the current version is 2.0.1, so please update it and check the issue. Best regards, Osama
November 17, 2023 at 6:10 pm #14865705
nathanp-6	When I submitted the ticket it was the latest version, now after many updates of WPML and cart flows the issues still persist. Lastly, I see also the part of terms and conditions in checkout is also in Dutch. When I go to the checkout page, I can only see the short code (see screenshot) If I go to the cartflowpage it can't be translated (see screenshot)
November 18, 2023 at 10:25 am #14867611
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Thanks for your update. Please check if the checkout works correctly. (hidden link) I changed the language URL format in WPML-> Languages to "Different languages in directories" and created a new language folder in the wp-content folder. Best regards, Osama
November 21, 2023 at 7:13 pm #14890371
nathanp-6	Hi Osama, In English, it seems perfect like this. Only thing is when I tried to select Dutch to verify if everything is correct over there, it seems that a lot of it stays now in English. (Strangely enough, except for subtotaal) Not sure why this is. Again, I appreciate your time and effort into this.
November 22, 2023 at 7:55 am #14893295
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Please go to WPML-> String Translation, search for the strings, and translate them. For example, the "Customer Information" string. (hidden link) Best regards, Osama
November 29, 2023 at 10:47 pm #14956679
nathanp-6	Ok doing this right now, just keeping the ticket open. I think i might have found it, but a bit swarmed with work during the holiday season.
November 30, 2023 at 7:59 am #14958859
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Sure, please take your time and let me know if you need further help. Please note that our system closes tickets automatically due to inactivity. Best regards, Osama