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This thread is resolved. Here is a description of the problem and solution.

Problem:
After updating the site, the contact form stopped working, and the English version of the contact page displayed Swedish content. Additionally, a 503 Service Unavailable error appeared, suggesting a server-related issue.
Solution:
First, we recommend checking if the contact form works when temporarily deactivating the WPML plugins. If the issue persists, it might be related to caching or a security plugin blocking the request. Furthermore, ensure you are using the WPML Multilingual for CF7 plugin to maintain compatibility between WPML and Contact Form 7. You can find more information and installation instructions here: Using Contact Form 7 with WPML. Always back up your database before making any changes.

If this solution does not resolve your issue or seems outdated, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If necessary, do not hesitate to open a new support ticket for further assistance at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 4 replies, has 0 voices.

Last updated by Andrey 5 months, 1 week ago.

Assisted by: Andrey.

Author Posts
November 3, 2025 at 4:47 pm #17542843

angelaM

Background of the issue:
I updated my site and the contact form stopped working. The English version of the contact page now shows the Swedish content. URL: hidden link

Symptoms:
The contact form gives an error message when users hit submit. The English contact page displays Swedish content.

Questions:
Could you please tell me where the error is?

November 3, 2025 at 8:08 pm #17543370

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for contacting WPML support.

While checking the browser console, I noticed a 503 Service Unavailable error, which likely indicates a server-related issue.
Could you please check if the form works when you temporarily deactivate the WPML plugins?
If the form still doesn’t work, the issue may be caused by something else — such as caching, or a security plugin blocking the request.

I also noticed that you’re not using WPML Multilingual for CF7 plugin, which is required to ensure full compatibility between WPML and Contact Form 7.

You can learn more here:
https://wpml.org/documentation/related-projects/using-contact-form-7-with-wpml/

To install it, go to Plugins → Add New Plugin → Commercial, and you’ll find it listed there.

Please remember to back up your database before making any changes.

November 7, 2025 at 3:06 pm #17557720
angelaM

Hi @Andrey,

The CF7 issue is now solved. It was a security issue with being on my webhotel's booster server, apparently. I needed a SMPT plugin. So you were right!

However, I still can't get the English contact page hidden link to show. It might be something related to Cornerstone. Whichever way I try to work around and fix it, it still shows only the Swedish version.

I'd love to send you a private message with my login info.

A

New threads created by Andrey and linked to this one are listed below:

https://wpml.org/forums/topic/split-i-still-cant-get-the-english-contact-page-to-show/

November 7, 2025 at 3:54 pm #17557861

angelaM

I can't do the strings. This is what it looks like. Any suggestion of work around?

Screenshot 2025-11-07 at 16.48.33.png
Screenshot 2025-11-07 at 16.46.16.png
November 7, 2025 at 6:58 pm #17558334

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for letting me know.

I’m glad to hear that the issue has been resolved.

If you don’t mind, I’ve created a new support ticket for your other issue. This will help us keep things organized, and I’ll assist you further here:
https://wpml.org/forums/topic/split-i-still-cant-get-the-english-contact-page-to-show/