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Supporter timezone: Asia/Jerusalem (GMT+02:00)
Tagged: Not WPML issue
This topic contains 8 replies, has 0 voices.
Last updated by Itamar 3 days, 12 hours ago.
Assisted by: Itamar.
| Author | Posts |
|---|---|
| October 29, 2025 at 1:27 pm | |
|
katerynaN |
Background of the issue: Symptoms: Questions: |
| October 29, 2025 at 2:49 pm #17530001 | |
|
Itamar WPML Supporter since 02/2016
Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00) |
Hi, As we discussed in the chat, please share a package of your site with me. Regards, |
| October 30, 2025 at 7:36 pm #17534108 | |
|
Itamar WPML Supporter since 02/2016
Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00) |
Hi, Thanks for sharing the package of your site. I installed it on my local server, investigated the issue, and found that it is not a WPML or Yoast issue. The problem probably stems from your special DNS ot other configurations, or maybe a wrong import of the content process. I have found out that links as the following do exist on your site. Indeed, for some reason, this link hidden link results in a 404 page on the frontend. But in practice, it exists on your site and can be edited here: hidden link. With a copy of your site on my local server, this link works and does not return a 404 page. I've recorded a video explaining what I have found and showing the behavior on my local server. Please watch it here: hidden link. Please let me know what you think about my findings. Please note that my weekends are Friday to Saturday. If you need further assistance, I'll be available to continue checking this issue and helping you next week. Regards, |
| October 31, 2025 at 11:52 am #17535721 | |
|
katerynaN |
Hi Itamar, Thanks a lot for your investigation and the video, this was very helpful. We have now made our new website publicly available and our DNS configs are back to normal, but the issue still persists, so DNS is probably not what causing it. You're right, if we take the example URL I provided, both URLs exist on the website: When I go into the WPML Translations Dashboard and try to locate this page, I can find it under "English" language, but not under Polish. However, it correctly matched to the default EN post and the language switching between the posts works as expected on the front end. I think during import the system correctly matched the post to EN, using the unique identifier, however for some reason the post exists both with and without the language code, i.e. /pl/. I was thinking about simply deleting the "English" post, however, since I can't find it under the "Polish" language, I'm afraid if I delete hidden link, then hidden link will be deleted as well. I appreciate your help so far and if there is anything else you can suggest to help with this issue it's greatly appreciated. I understand it's probably related to blog content import process and might be irreversible. However, if you have any other insights or thoughts into how we might be able to address this, I'd be very greatful. Thanks |
| October 31, 2025 at 1:33 pm #17535925 | |
|
katerynaN |
Hi, just an update that I checked a few other duplicate URLs, and don't think they exist in English. At least, I can't find them either in the Posts list, nor in WPML translation dashboard under English. For example, hidden link See video: hidden link |
| November 2, 2025 at 1:25 pm #17538240 | |
|
Itamar WPML Supporter since 02/2016
Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00) |
Hi, You wrote: "hidden link (Not returning 404 for me anymore)" This is not the case on my end. I still get a 404 for the above link as well as for the two other examples you provided: 1. hidden link 2. hidden link To ensure it wasn't just my IP address, I cleared my cookies and checked it on my cellular phone using the cellular network (a different IP address). Also, in this case, I get a 404 page. Please see the attached screenshot 404.jpeg. As far as I can tell, your site's DNS configuration is still the same as when we chatted. Furthermore, I can find the editing screens for the above examples on your site when I check them against a copy of your site on my local server. In the same order as above, please use the links below to get to those posts. 1. hidden link 2. hidden link Please note that these are standalone posts in English. They do not have translations into any of the languages. Please see the attached screenshot no-trans.jpg. So if this is the case, you are safe to delete them. To summarize, I'd say this occurred because of an issue with importing content on your site. We can see that the correct links do have correct translations. For example: Regards, |
| November 4, 2025 at 4:07 pm #17546687 | |
|
katerynaN |
Hi Itamar, Thank you for your reply! Regarding this: I have removed that page, that's why it now returns 404, so it's expected. I should have mentioned that, apologies. Thanks for checking the other two links. It's interesting that now they don't return a 404 for me and I can see those blog posts on the website. We will now go and check our database for those standalone duplicate posts, without /pl/ to delete them. As I can't locate them on the frontend. I'll come back to you if there are any other questions. Thanks for all your help! |
| November 4, 2025 at 4:13 pm #17546699 | |
|
katerynaN |
> We will now go and check our database for those standalone duplicate posts, without /pl/ to delete them. As I can't locate them on the frontend. I meant for all the rest of duplicate URLs from the sitemap, not these two example URLs as now I can see them on the website. hidden link Thanks |
| November 5, 2025 at 2:59 pm #17550899 | |
|
Itamar WPML Supporter since 02/2016
Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00) |
Hi, and thanks for updating me on this. I'll wait to hear from you in case you need further help with this issue. Regards, |

