footer, header, sidebar, and popups are not showing the correct language

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to solve issues with the blog's sidebar and heading not displaying in the correct language, despite other elements like the footer and header being resolved.
Solution:
We recommended translating the template ID associated with the problematic elements. After translating the template ID for the sidebar and heading, these elements displayed correctly in the desired language. We asked the client to verify this by checking the display in Spanish.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please do not hesitate to open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic is split from https://wpml.org/forums/topic/widget-translations-from-jws-theme-not-appearing-in-wpml-editor/

Tagged: ATE

This topic contains 26 replies, has 0 voices.

Last updated by vitoG-4 2 weeks, 5 days ago.

Assisted by: Kor.

Author	Posts
May 7, 2025 at 3:38 pm #17007607
vitoG-4	ok thanks let me try
May 7, 2025 at 3:38 pm #17007609
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	For this ticket, we will check on the footer, header, sidebar, and popups are not showing the correct language, even though they are translated.
May 7, 2025 at 5:07 pm #17008176
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I'm on the homepage here hidden link and could you tell me how do I trigger the popups? Maybe you can share some screen recordings using this free tool loom.com?
May 7, 2025 at 5:14 pm #17008191
vitoG-4	Hi, please go there and check the image that I sent hidden link
May 7, 2025 at 5:25 pm #17008214
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I can see the issue you had there. It looks like the popup link is incorrect and I've corrected it for you by editing the form on the Portuguese language here hidden link and corrected the links as shown in the attached screenshot. Could you check now?
May 7, 2025 at 5:38 pm #17008242
vitoG-4	now yes popup is working, di you need some help to get sidebar, footer etc? New threads created by Kor and linked to this one are listed below: https://wpml.org/forums/topic/membershippro-translation-does-not-apply-to-new-users/
May 7, 2025 at 5:39 pm #17008258
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Yes, share the link to the sidebar and footer and include screenshots. I will correct it for you. Or maybe share a screen recording for you.
May 7, 2025 at 7:49 pm #17008781
vitoG-4	I solved the footer, header, and other little things, but I can't solve the blog's sidebar and heading. Here are the links where you can find: BLOG: hidden link CHAT: hidden link MY PROFILE: hidden link Blog: hidden link Here you can see front. CHAT Front: hidden link MY PROFILE front: hidden link blog Sidebar: hidden link Blog Heading: hidden link
May 8, 2025 at 7:52 am #17010119
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. BLOG : I've checked this page and all I see are some categories and the list of posts. May I know where are the links? CHAT : This is corrected. MY PROFILE : I cannot locate the link here hidden link . Could you share a screenshot? Blog : This one too. hidden link
May 8, 2025 at 1:33 pm #17012029
vitoG-4	BLOG hidden link Link front: hidden link ---------------- SIDEBAR POST: hidden link Link Front: hidden link SIDEBAR MY PROFILE Links edit sidebar in my profile: hidden link Link visual: hidden link --------- NOTE You told me that SIBAR CHAT was corrected, but still, there is no translation
May 9, 2025 at 7:51 am #17015000
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. BLOG hidden link Link front: hidden link *I still don't see anywhere to display the link and I've even compared the English language page here hidden link* .** SIDEBAR POST: hidden link Link Front: hidden link May I know what is the arrow on your screenshot referring to? Where should the popup show up? SIDEBAR MY PROFILE Links edit sidebar in my profile: hidden link Link visual: hidden link On the sidebar profile here hidden link , I've corrected the "Get more credits" link to hidden link Upon reviewing our previous conversation, it seems there may have been some misunderstanding. Could you kindly clarify your requirement in more detail?
May 9, 2025 at 1:02 pm #17016773
vitoG-4	Hi Kor, Thank you for your reply Better we can do one by one. We can start from the Sidebar widget in the chat. Here, the video showing the section where even the translation is okay is not shown in the second language. hidden link Link front to see: hidden link ------- Link Widget to edit: hidden link
May 12, 2025 at 5:49 pm #17024233
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I don't see a way to translate the links besides using the manual translation for the "Banner Membership" here hidden link I regret any inconvenience caused, but to proceed with troubleshooting, I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded. To guide you further, please adhere to these instructions: 1. View the Duplicator instructions video: hidden link 2. Consult WPML's instructions on providing supporters with a copy of your site: https://wpml.org/faq/provide-supporters-copy-site/ 3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files. Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large. Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.
May 15, 2025 at 12:50 am #17034656
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've split the ticket here https://wpml.org/forums/topic/membershippro-translation-does-not-apply-to-new-users/ so that we could follow up on the "MembershipPRO translation does not apply to new users." issue. As for this ticket, please let me know how it goes regarding the "Banner Membership" translation issue from your devs.
May 27, 2025 at 1:22 pm #17078737
vitoG-4	Hi Kor, please remember also this issue. Let me know.