This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is unable to view the completed work of private translators on the translation queue and is not receiving notifications.
Solution:
We recommend updating the WPML plugin to the latest version, currently 4.6.10, and all related add-ons to benefit from the latest bug fixes and improvements. Although this may not directly solve the issue, it is essential to troubleshoot on the most recent code. The client can find the latest versions in the "My Account -> Downloads" section on the WPML website. For instructions on how to update, please refer to the documentation here: http://wpml.org/faq/install-wpml/. It is also important to back up the database before proceeding with the update. If the issue persists after the update, the client should inform us.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the problem continues, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, do not hesitate to open a new support ticket for further assistance. You can do so here: WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
This topic contains 5 replies, has 2 voices.
Last updated by 1 year, 2 months ago.
Assisted by: Andrey.
