This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
| Sun | Mon | Tue | Wed | Thu | Fri | Sat |
|---|---|---|---|---|---|---|
| - | - | 9:00 – 18:00 | 9:00 – 18:00 | 9:00 – 18:00 | 9:00 – 18:00 | 9:00 – 18:00 |
| - | - | - | - | - | - | - |
Supporter timezone: America/Lima (GMT-05:00)
Tagged: Documentation request
This topic contains 11 replies, has 1 voice.
Last updated by Andreas W. 3 days, 22 hours ago.
Assisted by: Andreas W..
| Author | Posts |
|---|---|
| November 26, 2025 at 3:14 pm #17612666 | |
|
chrisM-79 |
Background of the issue: Symptoms: Questions: |
| November 26, 2025 at 7:00 pm #17613139 | |
|
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
Hello, It seems the minimum server requirements are not being met: Could you please increase the WordPress memory limit (WP Memory Limit) to at least 256 MB? WPML requires at least 128 MB. Your current values are: PHP Memory Limit 256M To do this, you need to connect to your website's server and open the wp-config.php file in a text editor. The file is located in the WordPress root directory. Add this code to the wp-config.php file to increase WordPress's memory:
define ('WP_MEMORY_LIMIT', '256M');
Add this just before this comment: // That's all, stop editing! Happy blogging. The current values can be viewed under WPML > Support > WordPress. After adjusting the limit, please go to WPML > Settings > Update internal links and use the dialog "Scan now and adjust links". This may take a while if there are many linked contents. Note that this will only work if all linked contents have been translated into all languages and published. If this does not solve the issue, please let us know. Best regards, |
| November 28, 2025 at 9:17 am #17617552 | |
|
chrisM-79 |
Hello Andreas, this has been increased to 256MB now. I have run the Target Link Translation again, and I still have around the same number of untranslated links (mostly in buttons, but also in content links). |
| November 28, 2025 at 5:22 pm #17618813 | |
|
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
Hello, I'd be happy to take a closer look at this and request temporary access (wp-admin and FTP) to the website to investigate the issue further. You'll find the necessary fields below the comment section if you log in to leave the next reply. The information you provide will be private, meaning only you and I will be able to see and access it. IMPORTANT If you don't see the "wp-admin / FTP" fields, your login credentials for the post and website will be set to "PUBLIC." Do NOT publish the information unless you see the required wp-admin / FTP fields. The private reply form looks like this: When replying again, click "I still need assistance". Video: Please note that we are required to request this information individually on each ticket. We are not permitted to access any login information that was not specifically provided in the private reply form for this ticket. Best regards, |
| December 2, 2025 at 7:56 am #17624631 | |
|
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
The provided credentials allow me to pass the server protection dialog, but I am not able to log into WordPress. Please verify and provide the credentials again. The private reply form is enabled. |
| December 2, 2025 at 1:24 pm #17626472 | |
|
chrisM-79 |
Hi Andreas, I believe the information in the FTP access should also allow you to login into the admin profile? |
| December 2, 2025 at 1:51 pm #17626599 | |
|
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
Sadly, it says that the provided username does not exist. In case you need an email address to create a new admin account, you could use: The private reply form is enabled again. |
| December 4, 2025 at 9:08 am #17633077 | |
|
chrisM-79 |
Hello Andreas, The developer has advised that you should be able to access the account from the same details. [redacted as I could see this non-privately, how can I attach these without it being public?] Do let me know if this helps, I have gotten in touch with the dev team again to make sure the actual login works - the above seems related to FTP access but I have been advised the credentials are also working. |
| December 4, 2025 at 10:19 am #17633403 | |
|
chrisM-79 |
Hello Andreas, I have sent an email to the address you provided as I wasn't sure if my next reply would be private. |
| December 4, 2025 at 1:35 pm #17634523 | |
|
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
The issue might be that you are using relative URL paths instead of absolute paths. When you link to /wastewater-treatment/, WPML might not be able to identify the link and auto-adjust it. Use the complete URL, like in this case: |
| December 4, 2025 at 3:55 pm #17635302 | |
|
chrisM-79 |
This is definitely something that has come up from previous threads I have found, but there are examples where Absolute URLs are not being translated. For example: hidden link Has a link to: hidden link [Anchor: Volver a llamar] This is a 200 code, absolute URL. Across the Spanish site, this seems to affect buttons specifically. These URLs tend to appear in the ATE, but do not get autotranslated. |
| December 4, 2025 at 6:38 pm #17635917 | |
|
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
It looks like in this case the links need to be translated. Further, I needed to clear the site's cache to make the correct links show up here: The reason for this is that you have set the ACF Link Fields to "Translate". If you want the links to adjust automatically, the link fields need to be set to "Copy". I would further suggest setting all ACF Field Groups that contain fields that are translated with the WPML Translation Editor to "Same fields across languages". |