Media Translation Issue - website still showing English Version

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	-
-	13:00 – 18:00	13:00 – 18:00	13:00 – 18:00	13:00 – 18:00	13:00 – 18:00	-

Supporter timezone: Asia/Singapore (GMT+08:00)

Tagged: Bug

This topic contains 17 replies, has 0 voices.

Last updated by teng-huatN 3 hours, 58 minutes ago.

Assisted by: Kor.

Author	Posts
August 13, 2025 at 9:31 am #17316196
teng-huatN	Background of the issue: I was trying to translate my images using WPML Media Translation from English to Chinese (ZH) and Malay (MS). The WPML Media Translation tool shows the zh and ms versions were translated. However, the zh page still shows the sn version of the image instead of the zh version. Link to a page where the issue can be seen: hidden link Symptoms: The zh page still shows the en version of the image instead of the zh version. Questions: Why is the zh page showing the en version of the image instead of the zh version? How can I ensure the correct image version is displayed on the zh page?
August 14, 2025 at 8:06 am #17320090
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for contacting us. This could be related to cache, and could you please clear your Website cache and let me know if the issue is fixed? If the issue continues, I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
August 14, 2025 at 12:18 pm #17320911
teng-huatN	When troubleshooting, please take a look at this property: hidden link hidden link hidden link This is the one I had tried to translate the media to confirm that it works before I translate the other media for other properties. I also have the zh and ms versions of the media files for this listing in my media library.
August 14, 2025 at 3:28 pm #17321527
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I'm able to see the issue you had there. I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded. To guide you further, please adhere to these instructions: 1. View the Duplicator instructions video: hidden link 2. Consult WPML's instructions on providing supporters with a copy of your site: https://wpml.org/faq/provide-supporters-copy-site/ 3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files. Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large. Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.
August 18, 2025 at 6:16 pm #17329182
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I will use the backup from All in One WP Migration here hidden link . I will check and get back to you as quickly as possible.
August 19, 2025 at 12:08 am #17329552
teng-huatN	OK. Thank you. Hope you can expedite the trouble shooting so that I can complete translating my website for the launch. Thank you.
August 19, 2025 at 5:13 pm #17332365
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I will have to escalate this to our 2nd Tier Support for further assistance. I will come back to you once I've feedback.
August 19, 2025 at 11:03 pm #17332905
teng-huatN	OK. Thank you.
August 24, 2025 at 10:59 pm #17343610
teng-huatN	Mr. Kor, Good morning. What's the status of the escalation to your 2nd Tier Support? Any feedbck?
August 25, 2025 at 1:44 am #17343679
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thansk for your patience. We're able to replicate this issue on our sandbox site and our 2nd Tier Support is still investigating this. I will come back to you once I've feedback.
August 26, 2025 at 4:55 pm #17349151
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I have some feedback from our 2nd Tier Support and please try the workaround listed below. 1. Update WPML to 4.8 2. Go to "WPML > Settings > Custom XML configuration", add the following and save <wpml-config> <custom-fields> <custom-field action="copy" type="post-ids" sub-type="attachment">fave_property_images</custom-field> </custom-fields> </wpml-config> Make a small edit on the original and save. Then recheck to see if the translated page is showing the correct translated image.
August 27, 2025 at 8:23 am #17350741
teng-huatN	OK. I will try that out and get back to you on the outcome.
August 27, 2025 at 8:42 am #17350824
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Alright then, let me know how it goes.
August 27, 2025 at 9:06 am #17350869
teng-huatN	I have updated WPML and all related plugins to latest versions. I went to "WPML > Settings > Custom XML configuration" but there is no space to paste the code. See attached image. New threads created by Kor and linked to this one are listed below: https://wpml.org/forums/topic/custom-xml-configuration-will-not-load-when-houzez-theme-is-activated/
August 27, 2025 at 9:09 am #17350916
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I suspect that some third-party plugins may be conflicting with WPML and preventing the custom XML configuration section from displaying. Could you please create a backup first and then try deactivating each third-party plugin one by one to identify which one is causing the issue?