MediaPress galleries not working correctly

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This topic is split from https://wpml.org/forums/topic/widget-translations-from-jws-theme-not-appearing-in-wpml-editor/

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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 6 replies, has 0 voices.

Last updated by Kor 1 month, 2 weeks ago.

Assisted by: Kor.

Author	Posts
May 7, 2025 at 3:38 pm #17007608
vitoG-4	ok thanks let me try
May 7, 2025 at 3:39 pm #17007612
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	For this ticket, we will check on the issues listed below. 1. MediaPress galleries (photos and videos) do not display the uploaded content when switching languages. 2. When trying to upload new media in a secondary language through MediaPress, the upload fails and shows an error.
May 8, 2025 at 1:08 am #17009306
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. 1. Could you demonstrate the issue in a screen recording so that I can check? 2. I'm getting the error shown in the attached screenshot. Is this what you're referring to?
May 8, 2025 at 1:16 pm #17011962
vitoG-4	Hi, sorry for the delay. 1. Please check this video You can replicate here. babelix.com/login tiktak169@mailinator.com A12345678 Video demostration hidden link As you can see, the English version is working correctly; in the second language, the images have not been uploaded and are not showing. 2. No is in my profile Let me know
May 8, 2025 at 3:50 pm #17012911
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. It looks like this "MediaPress" plugin is not compatible with WPML. I've tried adding the images in the backend here hidden link and the image won't upload. Please check with this plugin author and ask them to check why this is happening.
May 8, 2025 at 4:52 pm #17013096
vitoG-4	ok, got it. I would like to know if there is a way to completely disable the translation of the MediaPress library since the uploaded images come directly from users. Therefore, they should appear identically across all languages without the need for duplication or translation. I’ve seen that other users in the forum have experienced similar issues, but honestly, I couldn’t clearly understand the recommended or definitive solution. The information seems a bit confusing and scattered. https://wpml.org/forums/topic/the-images-are-not-showing-up-for-translated-languages/ Is there a way to exclude MediaPress from translation entirely? What would be the correct procedure to ensure that user-uploaded images are always available in all languages, without errors or duplication? I truly appreciate your help.
May 8, 2025 at 5:20 pm #17013164
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for your reply. Please note that your issue cannot be compared to the one in that ticket, as the Website owner in that case did not use the MediaPress plugin, unlike your setup. I’ve reviewed the backend and confirmed that MediaPress has already been excluded from translation and the images are still not copied to the translated profiles. However, when I enable translation for MediaPress galleries, the same error occurs, as shown in the attached screenshot. I recommend that you get in touch with the support team/developers of that plugin and ask them if the plugin is compatible with WPML. If the plugin is not compatible, I'd recommend that they join our 'Go Global' program (https://wpml.org/documentation/support/go-global-program/) where our Compatibility developers will help them make their product 100% compatible with WPML for free.

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