Multiple subpages in French cannot be accessed anymore

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Supporter timezone: America/Lima (GMT-05:00)

Tagged: Exception

This topic contains 16 replies, has 1 voice.

Last updated by Andreas W. 14 hours, 8 minutes ago.

Assisted by: Andreas W..

Author	Posts
January 24, 2026 at 5:24 pm #17759207
nicoS-28	Hello, I have a live website in 3 languages (NL/FR/ENG) and I added some local landing pages with a Custom Post Type. This works but since then I have a problem with these pages in FR (just Elementor pages, nothing to do with my CPT). All pages under hidden link are not accessible anymore, for example: hidden link (he removed the /devenir-aide-menagere/ before and I cannot reset the main page) hidden link hidden link hidden link hidden link hidden link In NL & FR all my pages are shown correctly. Thank you for your assistance! Nico
January 24, 2026 at 5:52 pm #17759251
nicoS-28	This is an example of the custom post type: hidden link When I click on the green button "rejoignez-nous dès maintenant" it also doesn't link to the correct language (NL instead of FR). Maybe the problem is linked with it?
January 24, 2026 at 7:49 pm #17759489
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, Thank you for reaching out! Have you tried to re-save permalinks in Settings → Permalinks to flush rewrite rules? Also, please revise Yoast SEO Premium, as redirection rules are interfering with French URLs. Disable temporarily to test. Please revise those steps, and if this does not solve the issue, please let me know. Best regards Andreas
January 26, 2026 at 6:29 pm #17764013
nicoS-28	Hi Andreas, Re-saving permalinks didn't make any change. About Yoast SEO Premium: I temporarily disabled the plugin but still doesn't work. I also cleared the cache but no luck. Thanks for your help. Nico
January 27, 2026 at 7:30 am #17765131
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, I'd like to request temporary access (wp-admin and FTP) to the website to investigate the issue further. You'll find the necessary fields below the comment section if you log in to leave the next reply. The information you provide will be private, meaning only you and I will be able to see and access it. IMPORTANT Please be sure to create a backup of the website and database before granting us access. If you don't see the "wp-admin / FTP" fields, your login credentials for the post and website will be set to "PUBLIC." Do NOT publish the information unless you see the required wp-admin / FTP fields. I may need to install a plugin called "All In One WP Migration" to create a copy of the website on which I can investigate the problem more thoroughly. I would also be very grateful if you could provide a staging site on your server for this purpose. If you have any questions about creating such a staging site, please contact your hosting provider. Please ensure that WPML is also registered on this staging site at https://wpml.org/de/account/websites/. If you are unable to provide such a copy of the website for testing, please let me know on this ticket. The private reply form looks like this: hidden link When replying again, click "I still need assistance". Video: hidden link Please note that we are required to request this information individually on each ticket. We are not permitted to access any login information that was not specifically provided in the private reply form for this ticket. Best regards Andreas
January 28, 2026 at 9:58 am #17769965
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Updraft Plus is not an ideal option as we do not have access to their Premium version. I have tried to create a local copy using the plugin "All in One WP Migration", but the export fails: Export mislukt Could not write header to file. File: /data/sites/web/ls-housekeepingbe/www/wp-content/plugins/all-in-one-wp-migration/storage/a61lop0lah56/ls-housekeeping-be-20260128-104802-buw0e8de9oon.wpress This usually means that the plugin attempted to open a new file in its storage folder but was blocked. Please ensure /wp-content/plugins/all-in-one-wp-migration/storage/ is writable by the web server. Typical permissions: 755 for directories, 644 for files. Also, make sure that there is enough free space on the server for creating a package.
January 28, 2026 at 4:46 pm #17771454
nicoS-28	Hi Andreas, let me try to setup the test environment for you. Give me some time and I get back to you. Nico
January 28, 2026 at 5:32 pm #17771533
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Thank you very much for your cooperation! The private reply form is enabled again.
January 28, 2026 at 5:32 pm #17771536
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Thank you very much for your cooperation! The private reply form is enabled again.
January 28, 2026 at 6:21 pm #17771608
nicoS-28	Hi Andreas, I managed to download a backup with aio wp migration: hidden link To be able to do that I had to: - Increase the storage size of my webhosting - Temporarily disable the Updraftplus plugin I wasn't able to setup the test environment yet, so I hope you are able to proceed without? Thanks, Nico
January 28, 2026 at 6:32 pm #17771656
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Thank you very much for your cooperation! Sure, let me try to set up a local copy and run some tests, and I will get back to you!
January 29, 2026 at 8:24 pm #17775184
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	On a local copy, I was able to identify that the 404s disappear once I disable one of these plugins: - WPML String Translation - Custom Post Type UI - Yoast SEO If I delete the strings that are registered inside WPML > String Translation with the text domain "WP" it solves the issue. Please give this a test and let me know if you run into any further issues.
January 30, 2026 at 7:54 am #17775977
nicoS-28	Hi Andreas, thanks a lot! I currently only disabled the WPML String Translation plugin and the French submenus appear again. Will this change something to my setup? (slugs, ...) or can I keep it disabled for now? I couldn't find out which "WP" strings I could safely remove.
January 30, 2026 at 8:16 am #17776068
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	You do need WPML String Translation to run your site. there isnot any issue with deleting strings from WPML > String Translation. The worst thing that could happen is that a translation will be missing on the frontend. The strings can get registered again anytime. On your site, the "WP" domain at the moment has only 2 strings, which are the title and tagline of your website. It seems the strings in question were already removed. In my case, they related to the CPT UI slugs. Sadly, I do still see a 404 on hidden link. There might be another string, causing an issue. I will keep investigating and then get back to you.
January 30, 2026 at 8:20 am #17776074
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	If I delete this string, it solves the issue: Domain: WordPress Name: URL slug: regio_poetshulpen Value: werken-als-poetshulp It seems you are using the slug for your CPT and for a page. This is a page: hidden link The translation for the URL slug of your CPT was also "devenir-aide-menagere". This creates a conflict. The same slug can only be used once.