my cat with Mateus is disconnect

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing an issue where the translation of the Privacy Policy page was being erased after certain actions, such as refreshing the page or switching languages.
Solution:
We performed standard WPML troubleshooting steps and recreated the translation of the Privacy Policy. After these actions, the issue where the page was being erased did not recur. We advised the client to monitor the situation and report back if the error occurs again, providing details on how it happened and steps to reproduce it. This information will help us to further investigate and resolve the issue.

If this solution does not apply to your situation, or if it seems outdated, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

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Tagged: Bug

This topic contains 3 replies, has 2 voices.

Last updated by Lucas Vidal de Andrade 11 months, 2 weeks ago.

Assisted by: Lucas Vidal de Andrade.

Author	Posts
July 5, 2024 at 1:31 pm
liorR-2	Background of the issue: I am working on a site under development and need help with WPML. Symptoms: My cat with Mateus is disconnect. Questions: Please get in touch with me again.
July 5, 2024 at 3:22 pm
July 5, 2024 at 6:45 pm #15899902
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hello, I ran some standard WPML troubleshooting steps, recreated the translation of the Privacy Policy and it seems now the page is not being erased, like before. I refreshed the page multiple times, switched languages and the error did not happen. Please, if you see the error again, please tell me exactly how it happened and how I can reproduce it. This way, I'll be able to better investigate what's going on. Thank you.
July 8, 2024 at 6:16 am #15910016
liorR-2	Thanks a lot but unfortunately I stile have issues 1. I can't find where to switch the automatic translate to a manual. 2. I don't see option to translate the footer, header, appointments, filters New threads created by Lucas Vidal de Andrade and linked to this one are listed below: https://wpml.org/forums/topic/split-switch-from-automatic-translation-to-manual/ https://wpml.org/forums/topic/split-translating-specific-elements/
July 8, 2024 at 12:13 pm #15913085
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hey there, If the initial issue was resolved, please let me know and mark this ticket as resolved. As for the other issues you mentioned, I've created a new ticket for each. This way we can keep things organized and ensure that your matters will be resolved 🙂 You can find them here: 1. https://wpml.org/forums/topic/split-switch-from-automatic-translation-to-manual/ 2. https://wpml.org/forums/topic/split-translating-specific-elements/ I'll answer you there promptly. Thank you for your cooperation.