OTGS installer does not work

This thread is resolved. Here is a description of the problem and solution.

Problem:

After using the OTGS installer to download and activate the WPML and String Translation plugins on a new website, the plugins do not appear in the WordPress plugins list despite a successful download message.
Solution:

If you're experiencing this issue, we recommend you follow these steps after ensuring you have a full site backup:

Access your site via FTP or File Manager (like cPanel) and navigate to the /wp-content/plugins/ folder.
Check if the WPML plugin folders (e.g., sitepress-multilingual-cms, wpml-string-translation) are present. If they are missing, the OTGS Installer might have failed to properly download or extract them.
Visit https://wpml.org/account/downloads
Scroll to the bottom of the page and click on “Download WPML manually”
Download the required plugin ZIP files manually (WPML Multilingual CMS, WPML String Translation, and WPML Media Translation)
Log in to your WordPress dashboard
Go to Plugins > Add New > Upload Plugin
Upload, install, and activate each of the ZIP files manually

This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Bug

This topic contains 2 replies, has 1 voice.

Last updated by hettyv 1 week, 6 days ago.

Assisted by: Bigul.

Author	Posts
July 17, 2025 at 2:59 pm #17246783
hettyv	Background of the issue: I just installed the OTGS installer on my new website hidden link to install the WPML plugin and the String Translation plugin. I can select both plugins, click 'download,' and check the select box to activate them. Symptoms: After downloading, I get a message that the download was successful. However, when I then go to the plugins list, they're not listed. Questions: Why are the WPML and String Translation plugins not listed in the plugins list after a successful download?
July 17, 2025 at 3:01 pm #17246880
hettyv	Note: I pasted the system information from another website into this document. I couldn't proceed through the ticket process without filling in this field, and I can't get the system information from this website because WPML needs to be installed. Which is the crux of the problem.
July 17, 2025 at 8:11 pm #17247957
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Welcome to the WPML support forum. I will do my best to assist you in resolving the issue. This issue may occur due to compatibility issues such as file permission errors, server restrictions, caching problems, or interrupted downloads. So, please try the following steps after taking a full site backup, and check if the issue is resolved: Access your site via FTP or File Manager (like cPanel) and navigate to the /wp-content/plugins/ folder. Check if the WPML plugin folders (e.g., sitepress-multilingual-cms, wpml-string-translation) are present. If they are missing, the OTGS Installer likely failed to download or extract them properly. Visit https://wpml.org/account/downloads Scroll to the bottom of the page and click on “Download WPML manually” Download the required plugin ZIP files manually (WPML Multilingual CMS, WPML String Translation, and WPML Media Translation) Log in to your WordPress dashboard Go to Plugins > Add New > Upload Plugin Upload, install, and activate each of the ZIP files manually -- Thanks! Bigul
July 20, 2025 at 8:08 am #17252750
hettyv	Thank you, I downloaded the files manually.