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This topic contains 4 replies, has 2 voices.

Last updated by Mohamed Sayed 1 year, 11 months ago.

Assisted by: Mohamed Sayed.

Author Posts
July 24, 2023 at 3:19 pm #14090909

judithM-7

Prefooter missing from this page, Purple stripe -
hidden link
hidden link

- I've added that section but the translated version does not show it correctly. Can you contact the plugin devs for this, please? This should not have happened as this global section is already translated and used on other pages and is fine. Or ask how to resync the new content for this page with its english and translated version incase there is content changes like this

July 24, 2023 at 5:47 pm #14091997

Mohamed Sayed

Hi there,
Thanks for contacting WPML support.

1. To ensure the quickest and most accurate support, please provide your debug information so that I can get a look at some of your configurations. You can find it in WPML > Support > click on “Debug information” link. Please check this link for more info: http://wpml.org/faq/provide-debug-information-faster-support/

2. Could you please tell me which plugin is used to create this section?

3. Please try the following steps and let me know if that helps:

- Edit the page in the default language
- Make a small change and update the page
- Update the translation

Let me know please how that goes.

Kind regards,
Mohamed

July 25, 2023 at 12:32 pm #14096373

judithM-7

2. Could you please tell me which plugin is used to create this section?
- It is a global section made from beaver builder which is also used on many other pages but the translation on those pages is fine

3. Please try the following steps and let me know if that helps:
Edit the page in the default language
Make a small change and update the page
Update the translation
- Did all this nothing worked. - if you send secure link I can share login details

July 25, 2023 at 3:51 pm #14097899

Mohamed Sayed

Hi,

I've enabled the private reply, so you can share login details securely. Please create a full backup of the database and website before providing the access details.

If you don't see the form below, please don't add your credentials as they will be publicly exposed:
hidden link

Privacy and Security when Providing Debug Information for Support:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

July 26, 2023 at 6:26 pm #14106499

Mohamed Sayed

Hi Judith,

When I checked the page I found that the global element already exists in the translated page, only the background image and color are missing.

After clearing the cache of Beaver Builder in Settings > On Page Builder > Tools > Clear Cache, the issue was fixed as you can see here: hidden link

Please check and confirm if you can see the same.

Kind regards.