Product variation mapping/bug

This thread is resolved. Here is a description of the problem and solution.

Problem:
There is a discrepancy in product variation names and IDs when viewed by different users in different languages. Specifically, the product 'Cake pop' with variation ID 1509 and SKU EVO7006 is incorrectly displayed as 'Pretty plump' with variation ID 107 and SKU EVO7003 for the German shop manager, while it displays correctly for the English-speaking account.
Solution:
We recommend updating the original language settings and ensuring both translations are correctly synchronized. Here are the steps we took:
1. We made a small edit to the original languages.
2. We updated both translations to ensure consistency across different user views.
If you're experiencing this issue, we suggest following these steps to correct the product variation display in different languages. If the problem persists, or if this solution seems outdated or irrelevant to your case, please visit our known issues page and check for any related issues. Also, ensure you have the latest versions of themes and plugins installed. If needed, do not hesitate to open a new support ticket through our support forum for further assistance.

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Tagged: WCML

This topic contains 5 replies, has 0 voices.

Last updated by simeonN-2 4 days, 6 hours ago.

Assisted by: Shekhar Bhandari.

Author	Posts
December 17, 2025 at 3:07 pm
simeonN-2	There is a weird bug with one of our products. Customer orders The Cake pop colour. In her order confirmation, everything is displayed correctly. In our order confirmation, everything is displayed correctly. BUT: When I open the order with my account (I work with english) I see Cake pop with variation id 1509 and sku EVO7003 When the shop manager opens the order (she works in German) she sees Pretty plump with variation id 107 and SKU EVO7003 The correct product corresponding to Pretty plump is EVO7003. Cake pop is EVO7006. The problem is that there is a bug somewhere showing a different variation to the shop manager, than to me and the customer.
December 17, 2025 at 6:27 pm #17672377
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi, I can see that you created the variations from local and not global attributes. (I mentioned this in case it will be needed further down the investigation.) For now, can you please try WCML's troubleshooting options? You can find them on your site here: hidden link. Mainly, please try the options under the 'Synchronize data into translations' and 'Fix multilingual information' sections. Please let me know how it goes. Thanks, Itamar.
December 18, 2025 at 9:04 am #17673680
simeonN-2	Hello, I ran all the tools mentioned but I still have the problem of a mismatch between SKU and the products. In the german version (default) the Pretty Plump variation is with sku EVO7003 But in English and Spanish, under SKU EVO7003 it says Cake Pop.
December 19, 2025 at 6:05 am #17676618
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, I will be helping you further here as itamar is on vacation. I checked hidden link and can see it shows Evolips Volumizing Lips - Pretty Plump SKU: EVO7006 Variation ID: 1509 Color: Pretty Plump _fkcart_upsell: yes _fkcart_upsell: yes Even for me as administrator, am I missing something? Can I create a shopmanager user to check this further? Look forward to your reply. Thanks
December 22, 2025 at 7:47 am #17681362
simeonN-2	But this is the problem Pretty Plump SKU is EVO7006. Cake Pop SKU is EVO7003. Look at the the german version. This is how it should be. In english and spanish they are swapped.
December 22, 2025 at 8:13 am #17681445
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Can you check the issue now, I made a small edit to the original languages, update both translations and it looks correct to me. Look forward to your reply. Thanks
December 22, 2025 at 8:27 am #17681453
simeonN-2	Yes! Now its perfect! Thank you very much for your help!