[Resolved] Products translating issue

Hello Moaz,

Thank you for contacting the support.

I tried to visit your site to observe the issue but there's a coming soon page, so I am not sure what exactly isn't being translated.

Can you please explain more about the issue? Some screenshots or a screen recording 'll also be helpful.

Meanwhile I'll also request to:

- check this guide https://wpml.org/documentation/related-projects/woocommerce-multilingual/#products and see if it helps.

- Fix “WP Memory Limit” to at least 128MB while 256MB is recommended. See https://wpml.org/home/minimum-requirements/ for detailed information. You can set this in your wp-config.php file by adding following code:

define( 'WP_MEMORY_LIMIT', '128M' );
define( 'WP_MAX_MEMORY_LIMIT', '256M' );

Remember to add these lines before the line where it says:
/* That's all, stop editing! Happy publishing. */

Please let me know and I'll try my best to help you further on the matter.

Regards.

Thank you for the updates.

Before proceeding further, may I ask you to try the following?

IMPORTANT: Take full backup of your website and database beforehand. It is highly advised to try the following on a staging/dev site first, so your live website isn't compromised.

- Deactivate all plugins except WPML and WooCommerce and check for the issue.
- Activate each plugin one-by-one, while keeping check on the issue after a plugin is activated. This way you'll be able to pinpoint a plugin having a conflict (or problem), if any.
- If the problem persists, repeat the above steps with a default theme of WordPress (i.e. 2021 or 2023).

Please let me know and I'll try my best to help you further on the matter.

Thank you for the updates.

I need to take a closer look at your site. So I request temporary access (WP-Admin and FTP), preferably to a test site where the problem has been replicated.

Your next answer will be private, to share this information safely.

Also provide detailed steps to reproduce the issue and links to pages in admin and on frontend.

IMPORTANT: Please take a complete backup of the site to avoid data loss.

See https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ for details on privacy and security.

Thank you for your patience and cooperation.

I've checked everything in your site, although some products are not translated (hidden link) but a lot of already so these are not displaying in that AJAX Products Tabs (elementor) widget. Widget itself is translated but there's seem to be some problem with displaying products.

So I am trying to reproduce the issue in a sandbox site. I've downloaded some necessary plugins and currently downloading your theme via FTP.

I'll setup and reproduce and 'll get back to you accordingly.

Thank you for waiting.

I tried to reproduce the issue in my sandbox site at hidden link. But I can not reproduce the issue, it seems to work just fine.

See hidden link

So I am really not sure why this isn't working in your site. But I see a couple of differences between your site and the sandbox, which are:

- the PHP version. But it shouldn't be a problem.
- WPML plugin versions. We recently released new versions of WPML and ST. I'll suggest to update WPML in your site too. You can try this by going to Plugins -> Add New -> Commercial -> Check for updates or manually downloading from https://wpml.org/account/downloads/ and uploading via Plugins -> Add New -> Upload (see attached).

Other than these, one thing which I suspect but really not sure if it would make any difference. It is that your theme is installed in a subfolder. For example the theme should be in /themes/woodmart/ folder instead of /themes/woodmart/woodmart/. So probably if you can move the second woodmart folder to one level up and retry?

Last but not least, you can use the above mentioned sandbox site, if you want to try to reproduce the issue. Perhaps I may have missed any point.

Also, I'll suggest to:

- Translate all products, including which needing an update (i.e. with +, circling arrows or gear icon). Just to eliminate any doubt that widget is querying the ones which aren't yet translated. As I noticed this in your site.

- Also, try to change query of the widget, to see if makes any difference (see attached).

- During all these, keep caching plugins deactivated to ensure proper updates.

Please let me know your findings.

Thank you for the updates.

I've installed a plugin named "File Manager" and after that I enabled debugging in your site. Then I translated a couple of strings, which went fine.

I then checked for /wp-content/debug.log file to find any errors but there's no file so far, means no error.

Besides this, I see that products have been translated and now appear correctly on Arabic home page (hidden link).

Since the original issue has been resolved, please feel free to close this ticket as resolved.

I recommend opening a separate ticket because as per forum policy we can only handle one issue per ticket. So you can get more to the point help, without mixing up several issues in one long ticket.

In the new ticket, please remember to provide the details about that ST error, that when exactly it happens. And once you reproduce, try to provide error details from /wp-content/debug.log file. So you get faster help.