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Supporter timezone: Europe/Madrid (GMT+01:00)

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This topic contains 2 replies, has 0 voices.

Last updated by Marcel 1 hour, 43 minutes ago.

Assisted by: Marcel.

Author Posts
December 13, 2024 at 4:08 pm #16512074

matthiasG-45

Background of the issue:
I translated a page using WPML. I am experiencing issues with the translation process. The translation seems incomplete as indicated by the gear icon, even though I clicked 'complete'. The issue is visible on this page: hidden link

Symptoms:
The translation appears incomplete with the gear icon still showing. In the front end, I can select German, but the text displayed is completely different from what was expected.

Questions:
Why does the gear icon still show even after clicking 'complete'?
Why is the text in German different from what was expected?

December 16, 2024 at 12:49 pm #16517403

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

First of all, sorry for the late reply; it was due to a higher workload.

I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please backup your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

December 18, 2024 at 2:28 pm #16526366

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+01:00)

Hallo Matthias,

hier funktioniert es ebenfalls, und das „Stift“-Symbol wird als Status angezeigt.

Was Sie im Frontend gesehen haben, war vermutlich der Stand der noch nicht abgeschlossenen Übersetzung. Unter hidden link sehe ich jedoch bereits alles korrekt.

Viele Grüße
Marcel