Split: featured and attribute images not showing on the translated product

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This topic is split from https://wpml.org/forums/topic/problem-with-translation-of-1-product/

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Supporter timezone: Asia/Karachi (GMT+05:00)

Tagged: Exception, Not WPML issue

This topic contains 0 replies, has 0 voices.

Last updated by ziga pipan 12 hours, 56 minutes ago.

Assisted by: Waqas Bin Hasan.

Author	Posts
February 21, 2025 at 4:39 am #16732075
ziga pipan	I have my Woocommerce products translated and all is ok, but on this one product featured image and attribute images not showing on the translated product. Original version is working ok hidden link Croatian version is missing the images hidden link
February 21, 2025 at 4:44 am #16732078
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Reference to the other ticket, I've moved the images issue on that product in this ticket and 'll be handling it here. I need to take a closer look at your site. So I request temporary access (WP-Admin and FTP), preferably to a test site where the problem has been replicated. Your next answer will be private, to share this information safely. Also provide detailed steps to reproduce the issue and links to pages in the admin and on the frontend. IMPORTANT: Please take a complete backup of the site to avoid data loss. I may need to activate/deactivate plugins also. See https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ for details on privacy and security. P.S.: If you don't see the section for providing access information, do not write in the message box or the information may appear as public. Regards.
February 21, 2025 at 1:19 pm #16733772
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for the access. I've tried observing the issue and have also tried by deleting the translation of the product and then creating again, but this didn't work. Since this is a live site, I can't do much in there. I'll recommend preparing a test or staging site by copying this site, so we can investigate further. I'll need to deactivate other plugins, switch themes and try some troubleshooting. This can cause harm to the live site otherwise. I've enabled your next reply as private again to share the access to the staging/test site. P.S.: I'll be off over the weekend and 'll be able to attend on Monday.
February 21, 2025 at 3:38 pm #16734448
ziga pipan	yes, it's weird. Site does not have much traffic. You san safely disable plugins and theme, just enable them back when you are done. Also I have daily backups, so not to worry. PS: I'll be on vacation the entire next week, so my replies will probably be a little late.