[Waiting for user feedback] Split: jobs won't load

Please make sure to have a full website backup, reach out to your hosting and ask them to downgrade PHP to version 8.2.

Let me know if the issue is solved after that.

Hello there,

To escalate this issue to the appropriate team, I need you to please create a staging version of the website, preferably on the same server. This way, we can test and check solutions without harming your live website.

Please send me the link here, when you're done. You can keep the same user I already have on staging. Thank you so much.

Thank you. I escalated to 2nd tier and will get back once I receive feedback. That usually takes a few days.

Hello there,

Thank you for waiting. I was able to find a solution. Please ensure to have a backup and follow these steps:

1. Open your DB admin of your choice (it can be PhpMySQL, or any other you want);
2. Run this command:

UPDATE `{wpdbPrefix}_icl_translation_status` SET `status` = 1 WHERE `status` = 2

3. Then run this other:

UPDATE `{wpdbPrefix}_icl_translation_status` SET `status` = 10 WHERE `status` = 1;
UPDATE `{wpdbPrefix}_icl_translation_status` SET `status` = 10 WHERE `status` = 9;

Make sure to replace '{wpdbPrefix}' if your actual table prefix. If that's too advanced for you, or you need more specific instructions, let me know.

Hey there,

I applied this solution on an exact copy of your website, and the issue was solved there. Perhaps I can try applying it in your live website. I just need you to confirm that you have a backup, so I can proceed.

WPML > Translations is accessible. The translation editor is working. I just checked it.

I have not made any changes to the website. Can you please confirm?

Hey there,

I still see it working flawlessly to me. Check the image attached.

Please see by sending new Jobs, if they show up on the Translation Queue. Alternatively, check with another admin user — I've noticed that there are 2 users with the same email on the website, which might be causing that.