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[Resolved] Split: jobs won't load

This thread is resolved. Here is a description of the problem and solution.

Problem:
After deleting and re-adding a user, the client found that translations were visible, but upon opening the first form to translate, it did not function correctly.
Solution:
We recommend following these steps to resolve the issue:
1. Open your database administration tool (such as PhpMyAdmin).
2. Execute the following SQL commands:

UPDATE `{wpdbPrefix}_icl_translation_status` SET `status` = 1 WHERE `status` = 2

UPDATE `{wpdbPrefix}_icl_translation_status` SET `status` = 10 WHERE `status` = 1;

UPDATE `{wpdbPrefix}_icl_translation_status` SET `status` = 10 WHERE `status` = 9;

Make sure to replace '{wpdbPrefix}' with your actual table prefix.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic is split from https://wpml.org/forums/topic/salesforce-integration-translated-gravity-forms-sending-incorrect-field-values/

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This topic contains 32 replies, has 0 voices.

Last updated by Lucas Vidal de Andrade 2 months, 2 weeks ago.

Assisted by: Lucas Vidal de Andrade.

Author Posts
October 30, 2025 at 12:39 pm #17532652

Lucas Vidal de Andrade
WPML Supporter since 11/2023

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: Europe/Vienna (GMT+01:00)

Hello there,

I checked again and it's working fine with my user. Can you please share the credentials to the user you're having issues with? This way I can perhaps reproduce the problem and analyze it.

The required fields can be found below the comments section. The information you enter is private, i.e. only you and I can see it and have access to it.
October 31, 2025 at 9:59 am #17535377

Lucas Vidal de Andrade
WPML Supporter since 11/2023

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: Europe/Vienna (GMT+01:00)

Hello,

Thank you for sharing. With that user, I also did not have any issues, both the translations tab and the translation editor are working fine.

Can you please check on another browser, or on another device? There must be something local causing that. Please let me know.
October 31, 2025 at 2:08 pm #17536079

amandaR-4

Hello,

I tried all the steps you mentioned, I switched devices and also used another browser but the issue is still there. When I first logged in, I was able to see the translations and the translation editor and even started translating. However, the problem suddenly appeared again and has persisted since then.
November 3, 2025 at 4:12 pm #17542426

Lucas Vidal de Andrade
WPML Supporter since 11/2023

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: Europe/Vienna (GMT+01:00)

Thank you. This time I was able to actually see the issue.

Can you please update the staging website with the current version from production? This way I can make further tests and send it to analysis. Thank you for your patience. Let me know when it's done.
November 6, 2025 at 9:58 am #17552858

amandaR-4

Hello,

We cloned production to staging.agleader.com again so it should have the most recent version.
November 6, 2025 at 4:40 pm #17554884

Lucas Vidal de Andrade
WPML Supporter since 11/2023

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: Europe/Vienna (GMT+01:00)

Hey there,

Thank you for sharing. I'll check again on staging and ask for analysis by our devs. I'll get back to you as soon as I hear from them.
November 7, 2025 at 7:54 am #17556144

amandaR-4

Ok thank you!
November 7, 2025 at 2:55 pm #17557674

Lucas Vidal de Andrade
WPML Supporter since 11/2023

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: Europe/Vienna (GMT+01:00)

Hey there,

There were 2 things I tried on your website, but was blocked by your Firewall.

1. First, I wanted to activate the debug.log feature, to see if there were any related errors;
2. I wanted to re-run the solution on the DB;

On both scenarios I was blocked. In this case, please activate the debug log, as described here: https://wpml.org/documentation/support/debugging-wpml/

Let me know when you're done. Also, please temporarily deactivate the Firewall, so I can re-run solutions. Ensure to have a backup. Thank you.
November 10, 2025 at 9:58 am #17561197

amandaR-4

Hello,

We did the above.

If you are still being blocked, please provide us with your public IP address so we can whitelist it.
November 21, 2025 at 8:07 am #17597655

amandaR-4

Sorry, I wasn’t logged in and didn’t see your message earlier. I’m sending this now to fix it.
November 21, 2025 at 9:14 am #17597955

amandaR-4

Hello again,

We can’t find any block. Where did the block happen?
November 21, 2025 at 3:11 pm #17599690

Lucas Vidal de Andrade
WPML Supporter since 11/2023

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: Europe/Vienna (GMT+01:00)

Hey there,

I explained on this video:
hidden link
November 24, 2025 at 12:18 pm #17604736

amandaR-4

Hello,

Please see below the reply from our system support team:

I cannot find a single block for that IP address.
I've completely disabled the WAF (Modsecurity) on Plesk, I've searched through Fail2Ban logs, WordFence is not activated, and searched through Web logs and can't find a block on that IP. Even searched through our Firewall logs and couldn't find anything.

I've even tried the actions he said on the video, from my home IP address which is not whitelisted anywhere and I didn't get blocked.
Specific things I tried: WP Adminer -> SQL Command -> SELECT * FROM Xt8Ar8_actionscheduler_logs;
WP File Manager -> Download debug.log. Create test file, open in Editor, save, open, delete.

I cannot unblock/whitelist something if I don't know where the block comes from. Maybe a screenshot of the block will help us determine what to search for.

I'm thinking that they were probably blocked by the WAF (Modsecurity) of Plesk, but we disabled that a while ago.
November 24, 2025 at 2:12 pm #17605205

Lucas Vidal de Andrade
WPML Supporter since 11/2023

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: Europe/Vienna (GMT+01:00)

I should've shared more details, I apologize.

I explained it in detail in the videos, here:

1. hidden link
2. hidden link

Disclaimer: server errors don't get logged on the debug.log necessarily, but related errors are there. That's why I want to check it.
November 25, 2025 at 2:38 pm #17608537

amandaR-4

Hello,

We didn’t know that you were getting blocked on Production. We thought you were working on staging since you asked for the latest staging environment. Your IP has now been whitelisted.