Background of the issue:
I am trying to translate parts of the website, such as Gravity Forms, using the translations menu, but the jobs do not load.
Symptoms:
Translation jobs could not be loaded. I see logs that the API key is not found. I have already re-registered, deactivated, and activated all plugins, but without result. Instead of seeing translations, I got no jobs and an error.
Questions:
Why are the translation jobs not loading?
How can I resolve the API key not found error while the site is correctly registered?
Thanks for contacting us. While checking the debug info, I see that the WordPress Memory Limit is below the requirements. The minimum requirements are 128M, but we do recommend 256M and the debug information of your site shows it set to 40M. Please check this link for more details https://wpml.org/home/minimum-requirements/.
You can increase it by adding the following code in your wp-config.php file, right before the /* That’s all, stop editing! Happy publishing. */ line:
Hi, I did as you said but unfortunately without succes.
The strange things is that the debug information shows this:
"MemoryLimit":"4000M","WP Memory Limit":"128M" but the information on the page tells something different. See the attached image. Cache is cleared.
Thanks for your reply. Your server has its own limits. But it looks fine now. If the issue continues, I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
Your upcoming reply will be treated with confidentiality and will only be visible to you and me.
✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
Thanks for your reply. We need to check the server debug logs. Could you enable debugging on your Website as explained here https://wpml.org/documentation/support/debugging-wpml/ ? Then, opening the "jobs" tab here hidden link so the error log can be generated. Then, share the debug logs with me here using https://pastebin.com/
Thanks for your reply. I can't seem to fix it, and I will need to escalate this further to our 2nd Tier Support for further investigation. I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.
To guide you further, please adhere to these instructions:
1. View the Duplicator instructions video: hidden link
3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files.
Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large.
Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.
Thanks for your reply. It looks like the translation jobs tab is working hidden link . Probably some sort of cache after my changes to the database. Could you check?
