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Supporter timezone: Europe/Vienna (GMT+01:00)
Tagged: Bug
This topic contains 15 replies, has 0 voices.
Last updated by Sabra 9 hours, 43 minutes ago.
Assisted by: Lucas Vidal de Andrade.
| Author | Posts |
|---|---|
| November 6, 2025 at 12:23 pm | |
|
Sabra |
Background of the issue: Symptoms: Questions: |
| November 7, 2025 at 10:44 am #17556726 | |
|
Lucas Vidal de Andrade WPML Supporter since 11/2023
Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00) |
I've sent your ticket to analysis. I'll get back to you once I hear from our devs. Thank you for your patience. |
| November 7, 2025 at 11:39 am #17556921 | |
|
Sabra |
Thank you very much for your patience and perseverance. I look forward to hearing back from you. |
| November 7, 2025 at 2:58 pm #17557706 | |
|
Lucas Vidal de Andrade WPML Supporter since 11/2023
Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00) |
Hello there, Second tier reached out, they need to analyze your DB, as it seems there are WPML-related entries that are corrupted. Can you please confirm if we can add a plugin, so we can access and analyze the DB? It's called Adminer. Let us know, please. |
| November 13, 2025 at 5:38 pm #17576435 | |
|
Sabra |
Hi; I didn't see this last message and received no email. Yes, please do whatever you need to do. I hope we can figure out the issue. |
| November 14, 2025 at 3:06 pm #17579724 | |
|
Lucas Vidal de Andrade WPML Supporter since 11/2023
Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00) |
Thank you. I'll keep you updated. |
| November 17, 2025 at 2:00 pm #17584402 | |
|
Lucas Vidal de Andrade WPML Supporter since 11/2023
Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00) |
Hey there, We've fixed specific data on your DB, and now the Divi content is being recognized. It's necessary to update the original pages on Divi, so the texts get registered - you can make a small edit to a text and save, for example. That should fix the issue. Let me know if you have any questions. |
| November 17, 2025 at 4:08 pm #17585113 | |
|
Sabra |
Let me test tomorrow and get back to you with feedback. Thanks so much for your help with this. |
| November 18, 2025 at 11:06 am #17587617 | |
| Sabra |
Hi and thanks for your wonderful help. I have now tested the home page and part of the content now is showing in the editor and I have been able to translate it into german. However, a part of the page (the footer) which is a global divi element does not show up on the translated pages. There is still an old footer layout there which I cannot make changes to. Can you check? The original english shows the correct footer which has a dark background whereas the german and french pages show an old version with a light background. I don't understand why wpml isn't seeing the changes to the original. Do I need to translate global elements somewhere else? Thanks once again for your great patience and assistance. New threads created by Lucas Vidal de Andrade and linked to this one are listed below: https://wpml.org/forums/topic/split-footer-design-is-not-copied-over-to-translations/ |
| November 18, 2025 at 6:08 pm #17589263 | |
|
Lucas Vidal de Andrade WPML Supporter since 11/2023
Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00) |
This issue looks unrelated to the first one, so I decided to create a new ticket to address it: https://wpml.org/forums/topic/split-footer-design-is-not-copied-over-to-translations/ I'll answer you directly there. |
| November 20, 2025 at 4:52 pm #17596720 | |
| Sabra |
Hi Lucas and sorry to bother you again, I have a new issue on the website. As you know, the Frithjof Schuon Archive website is quite compley and is in three languages. I am now working on the post types Books. I have 118 posts for each language in this category and all had been translated in the three languages. English should be the primary language of the site but some posts have been translated from german or french to english. Is there a way to reassign the original language "English" to the posts? This should be done for all post types. Can you help me with this? Also, I wanted to leave you a five-star review on WordPress but the link you sent led me to a WPML+WooCommerce Plugin so I was not sure what to do since I am not using this plugin. Thanks for your help again... New threads created by Lucas Vidal de Andrade and linked to this one are listed below: |
| November 21, 2025 at 9:54 am #17598186 | |
|
Lucas Vidal de Andrade WPML Supporter since 11/2023
Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00) |
Hey there, Thank you for the feedback 🙂 Oh, you can leave a review in Capterra: hidden link It really helps us. Also, if you can, please mention my name. Thanks again. About the question itself, I've created a new ticket to address it and will answer you there: https://wpml.org/forums/topic/split-reorganize-languages/ Thank you for your patience. |
| November 21, 2025 at 1:40 pm #17599219 | |
|
Sabra |
Thanks, I have submitted a review to capterra and mentioned you in it. They are verifying and I hope they will publish it soon. |
| November 21, 2025 at 1:48 pm #17599248 | |
|
Lucas Vidal de Andrade WPML Supporter since 11/2023
Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00) |
Thank you so much 🙂 |
| November 23, 2025 at 11:37 am #17601815 | |
|
Sabra |
I am still having problems with WPML not recognising content built or modified in Divi. Could it be that I have some settings wrong? I always make changes only to the original language pages. I made in the divi builder to this page (the translations were working fine when last we spoke) hidden link and added a breadcrumbs module to the header. I expected to see the changes to the divi layout reflected in the translations. Instead this completely broke the layout on the translated pages. I made a small change to the translations on the original english hoping that this would reconnect the layouts but the layout for French and German did not pick up the changes and is now completely broken. Thanks for your help figuring this out. |


