Thank you for contacting WPML Support. I can see the issue on this page: hidden link
Could you please try to follow the below procedure and let me know how it goes:
1. Open the default language page in Edit mode.
2. Make a small change, for example, add a space or + sign in your page title.
3. Update the page by pressing the “Update” button.
4. Now, please remove that small change that did in step #2.
5. Update the page again.
6. Now, please try to open the translated page in WPML Translation Editor and make sure the translation is 100% complete, press the Complete Translation button.
7. Clear all sorts of site/server/CDN cache and see if this resolves the issue.
Thanks for providing the problematic post link. I can see the untranslated content on those posts. To take a closer look at this issue, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue.
Your next answer will be private, meaning only you and I can access it.
=== Please backup your database and website ===
✙ I would need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is essential.
Thanks for providing the login details. I followed these steps:
1. Opened the Rooms page in edit mode (EN).
2. Clicked the secondary language icon to open the translation in WPML Translation Editor.
3. I can see that the English content is currently being used in the translated fields (please check the attached screenshot).
4. Could you please open the translation from the following link, add the correct translated content, and click Save & Close, then check if the issue is resolved? hidden link
5. Please do the same for the Rooms post below and confirm the result: hidden link
Sorry for the delay, I was off during the weekend (Friday-Saturday). At the moment, the WPML Classic Translation Editor is enabled (WPML >> Settings > Translation Editor). With this editor, you need to manually add the Japanese translation in the fields on the right-hand side and then click Save & Close.
If you would like automatic translation:
1. Go to WPML >> Settings and switch the Translation Editor to Advanced Translation Editor (ATE).
1. Enabled the Advanced Translation Editor from WPML >> Settings.
2. Opened the default language page in edit mode.
3. Made a small change in the page title to reload the translation.
4. Opened the translated page in WPML Advanced Translation Editor, completed the translation as 100% complete, pressed the complete translation button and now it shows the correct translation at frontend (screenshot attached).
1) Opened the url in incognito window
2) changed the language from english to jap
3) Clicked on Rooms from top
4) The room list showing it in english and the room details also in english
Sorry for the confusion earlier. The issue was caused by a cached version of the page being served to visitors.
I activated the Breeze cache plugin and cleared the cache. After that, the Japanese translation is now displayed correctly on the Rooms listing and details pages.
Could you please check again in an incognito window and confirm?
At the moment, we provide support via chat/forum only. I’ll be happy to continue assisting you here.
I checked the Rooms page again and noticed the translation was saved previously using the Classic Translation Editor, which caused the English content to appear on the Japanese page.
To fix this, I:
1. Enabled “Use also for old translations created with the classic editor” in WPML >> Settings > Translation Editor.
2. Opened the original Room page and edited the Japanese translation in the Advanced Translation Editor.
3. Clicked Save & Complete to resave the translation properly.
After this, the Japanese pages are now displaying correctly on the frontend (also verified in an incognito window).
Rooms page: hidden link
Single room: hidden link
Video: hidden link
Please check on your side after clearing your browser cache and let me know if everything looks correct now.
