This thread is resolved. Here is a description of the problem and solution.
Problem: The client is unable to update the translation of the 'Quick Contact' section in the sidebar of their blog page using WPML's String Translation. Despite translating other titles successfully, the specific text 'Mieten Sie jetzt Ihren VIP-Bus mit Fahrer in Berlin für Ihren Service.' remains untranslated. Solution: We recommend the following steps to resolve the issue: 1. Ensure that the 'Look for strings while pages are rendered' option is enabled in WPML's String Translation settings. 2. Visit the problematic page and refresh it to allow WPML to detect all translatable strings. 3. Navigate to the WPML String Translation page and search for the specific string 'Mieten Sie'. 4. Verify and, if necessary, correct the language setting of the widget to German. 5. Translate the widget content to English.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your current setup, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Background of the issue:
I am trying to translate the 'Quick Contact' section in the sidebar of my blog page (hidden link) using WPML’s String Translation. The site I need help with is hidden link. I am using betheme.
Symptoms:
The text 'Mieten Sie jetzt Ihren VIP-Bus mit Fahrer in Berlin für Ihren Service.' does not update after translation, although other titles are being translated properly. Editing the HTML code directly and adding plain text also does not work.
Questions:
Why is the 'Quick Contact' section not updating after translation?
How can I resolve the issue of the untranslated text in the sidebar?
I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
Your upcoming reply will be treated with confidentiality and will only be visible to you and me.
✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
I did what you said on the original domain, but I couldn't find anything called "widget body." How exactly did you find the part in the image and add it?
Thanks for your reply. Did you enable enable "Look for strings while pages are rendered"?
If you're still not sure, I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to your production site.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
Your upcoming reply will be treated with confidentiality and will only be visible to you and me.
Sir, I have set up an identical test server for you on both sites. However, after you made some changes, there was an addition to the Widgets. Could you please explain how you did it so I can learn as well?
