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[Waiting for user confirmation] "Your account has expired"

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Last updated by Andrey 3 days, 3 hours ago.

Assisted by: Andrey.

Author Posts
March 30, 2026 at 8:29 pm #17937903
March 31, 2026 at 8:47 pm #17941324

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for contacting WPML support.

Please follow the steps below to resolve the issue:
1. Go to your WPML account (https://wpml.org/account/sites/) and delete the existing site key for the affected site.
2. In your WordPress admin, go to Plugins → Add New → Commercial tab, and click Unregister WPML from this site.
3. Once the page reloads, click Register WPML. When prompted, click Get a key for this site.
4. In your WPML account, complete the site key setup and make sure to set it as a Production site.
5. Copy the newly generated key and paste it into the Commercial tab on your site.
6. Update the plugins.

If the issue still persists, I’ve enabled debug information for this support ticket. Please follow the instructions here to retrieve and share it with us:
http://wpml.org/faq/provide-debug-information-faster-support/