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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are working on a site under development and need to understand the renewal process for your WPML account. You are seeing a message indicating that your account will renew soon and you have questions about how the renewal will happen, where to check if your payment card is saved, how to see which payment card is saved, and what to do if the saved card is different from the one you are currently using.
Solution:
We recommend redefining your payment method to ensure your WPML account renews using the correct payment method. You can update your payment method by following the steps provided in this link: How to Change Your Payment Method.
If you have further questions or need assistance with your account details, please reach out to our accounts team at hello@wpml.org.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If these steps do not resolve your issue, we encourage you to open a new support ticket at WPML support forum.

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This topic contains 1 replies, has 0 voices.

Last updated by Lucas Vidal de Andrade 1 week, 6 days ago.

Assisted by: Lucas Vidal de Andrade.

Author Posts
October 2, 2025 at 8:29 am #17450910
October 2, 2025 at 9:28 am #17451370

Lucas Vidal de Andrade
WPML Supporter since 11/2023

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello there,

In summary: please re-define your payment method following the steps on the link below, if you haven't already. This way, you can ensure your account will be renewed using the proper payment method you choose:

https://wpml.org/purchase/how-to-change-your-payment-method/

If you have any questions, please reach out to our accounts team, they're better suited to help you:

hello@wpml.org

Regards,