After gift card plugin installed: 500 error when using site in english

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing random crashes with a 500 error page when browsing their site in English, with the main language being Latvian, after activating the 'Gift Cards For WooCommerce Pro' plugin by WP-Swings.
Solution:
We recommend trying the workaround provided in the following documentation: https://wpml.org/faq/why-is-htaccess-getting-overwritten-with-the-language-folder-on-my-wpml-website/. This involves adding code to the theme's

functions.php

file. It is important to back up the database before making any changes.

If this solution does not apply to your situation, or if it is outdated, we encourage you to check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us for further assistance.

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Tagged: Not WPML issue

This topic contains 1 reply, has 2 voices.

Last updated by Andrey 11 months ago.

Assisted by: Andrey.

Author	Posts
March 7, 2024 at 2:14 pm #15384788
Jānis Anspaks	Hello, I am not sure if this is WPML or the gift card plugin issue, but I have a problem after I activated my gift card plugin PRO version (Gift Cards For WooCommerce Pro (by WP-Swings)). What happens is when this plugin is activated and I use my site in english (main language is latvian), then my site randomly crashes with the error page. By using my site I mean just browsing trough pages what you will be able to see in the screen recording. I have translated gift card product and gift card page both in english and latvian. I have already reached out to the gift card plugin support, but so far they are not able to help me too much, because they demand an FTP connection with the hosting server which is not possible in my case. So as this problem is somewhat related to languages, then maybe you can help me to solve this issue? I have already checked the server logs and there is nothing when I get these 500 error pages. Screen recording: hidden link Thank you in advance
March 7, 2024 at 3:19 pm #15385246
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Thank you for contacting WPML support. Can you test the workaround using the link below? I think you might have this issue. https://wpml.org/faq/why-is-htaccess-getting-overwritten-with-the-language-folder-on-my-wpml-website/ The code will need to be added to your theme’s functions.php file. Please backup your database before making any changes.