Buddyboss group sorting in other language is wrong

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to achieve alphabetical sorting of Buddyboss groups in different languages. The sorting works correctly in English, but when you switch to another language, it does not adjust to the translated names. The alphabetical sorting is based on English group names even when switched to another language, instead of sorting by the translated group names.
Solution:
We have escalated the issue to our developers, but currently, there is no workaround available as it likely requires major refactoring of the code. We recommend you follow the updates on this issue on our errata page.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues on https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.

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Tagged: Compatibility, Known issue

This topic contains 8 replies, has 0 voices.

Last updated by Laura 1 week, 6 days ago.

Assisted by: Laura.

Author	Posts
June 13, 2025 at 8:57 pm #17134702
ericH-23	Background of the issue: I am trying to achieve alphabetical sorting of Buddyboss groups in different languages. The sorting works correctly in English, but when I switch to another language, the sorting does not adjust to the translated names. Symptoms: The alphabetical sorting is based on English group names even when switched to another language, instead of sorting by the translated group names. Questions: Why is the alphabetical sorting not working with translated group names? How can I fix the sorting issue for different languages?
June 18, 2025 at 1:58 pm #17146909
Laura WPML Supporter since 05/2018 Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Hi, thanks for contacting us. Please provide me with your debug information.
June 18, 2025 at 7:29 pm #17148091
ericH-23	Hi Laura, enclosed the debug info. Thanks, kind regards, Eric
June 19, 2025 at 10:35 am #17149985
Laura WPML Supporter since 05/2018 Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	From your description, it seems like an Ajax issue. If I provided you with a Sandbox with BuddyBoss, would you be able to ricreate the issue so I can send it to the compatibility team?
June 23, 2025 at 12:14 pm #17160091
ericH-23	Hi Laura, Thanks, yes, I can do this. Kind regards Eric
June 23, 2025 at 2:29 pm #17161112
Laura WPML Supporter since 05/2018 Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	hidden link">Here, there should be all the needed plugins.
June 23, 2025 at 3:47 pm #17161482
ericH-23	Hi, Here is the result: hidden link When switching to another language, the alphabetical sorting is no longer correct. However, you can’t simply reselect the alphabetical sort option directly. You first need to choose a different sorting method, and then switch back to alphabetical sorting — only then will the correct order be displayed. Can this be improved somehow? Thanks, kind regards Eric
June 24, 2025 at 12:13 pm #17164895
Laura WPML Supporter since 05/2018 Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Thanks, I sent the ticket to the 2nd tier, I'll update you as soon as I have news.
June 27, 2025 at 1:08 pm #17177567
Laura WPML Supporter since 05/2018 Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	The issue is escalated to the developers, but unfortunately we don't have a workaround for it, as it probably requires major refactoring of the code. I'd suggest you follow the errata page for future updates.