This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is trying to translate their site on a staging environment but encounters an issue when prompted to migrate automatic translation credits between the live and staging sites. Following the link results in an error page, preventing work on translations on the staging site.
Solution:
We understand that the notification about migrating credits appears because the Advanced Translation Editor detects a change in the Site URL due to site migration. To resolve this, we recommend using the migration code to link the live and staging sites. Detailed steps for this process can be found in our documentation:
- Using Advanced Translation Editor when you move or use a copy of your site
- Automatic Translation Subscription for Multiple Sites
If the provided solution is not relevant due to being outdated or not applicable to your case, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket.
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This topic contains 4 replies, has 3 voices.
Last updated by 1 year, 5 months ago.
Assisted by: Bigul.
