Creditcard payment

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unaware of an auto-renewal subscription with auto-payment for a plugin that has not been used for the past six months and no longer wishes to use the solution.
Solution:
If you're experiencing a similar issue with an unwanted auto-renewal subscription, we recommend you directly contact us https://wpml.org/home/contact-us/contact-form/. Our team will assist you.

We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please do not hesitate to open a new support ticket at WPML support forum for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Tagged: Account Issues

This topic contains 1 reply, has 0 voices.

Last updated by Andrey 3 weeks, 1 day ago.

Assisted by: Andrey.

Author	Posts
January 16, 2026 at 8:58 pm #17738511
brittS	We were not aware that we have an auto-renewal subscription with auto-payment. the plug in has not been used for the past 6 months. and we will not be using the solution any longer. could you please cancel our subscription and revert back the amount paid today?
January 16, 2026 at 9:30 pm #17738527
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Thank you for contacting WPML support. Please send your request to hello@wpml.org, and our team will be happy to assist you.