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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client needed to remove an old development website and manage credits associated with WPML that were still assigned to a non-existent site.
Solution:
We located the credits assigned to the old site and moved them back to the client's WPML.org account. You can verify this by checking your account here: http://wpml.org/account/. If your site no longer exists and the automatic translation account was not disabled while the site was active, this could cause the credits to still appear. We have taken action to resolve this issue, and you should no longer see the old site listed.

If this solution does not apply to your situation, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum for further assistance.

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This topic contains 3 replies, has 0 voices.

Last updated by 7107 Digital 2 weeks, 1 day ago.

Assisted by: Mihai Apetrei.

Author Posts
December 2, 2024 at 12:02 pm #16465769

7107 Digital

Background of the issue:
I am trying to remove an old development website and need to manage credits associated with WPML.

Symptoms:
Credits are assigned to an old development website - hidden link

Questions:
When I click to "Add/remove credits", then "Remove credits", it asks me to login but this website no longer exists (and hasn't for a long time).

It then asks me to remove the site key if I don't have access but this website is not in my list of sites, so I'm stuck on how to resolve this.

December 2, 2024 at 12:31 pm #16466009

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi there.

I found 3832 credits for that site, and I moved them back to your WPML.org account:
http://wpml.org/account/

You should see them on that page.

I hope that you will find this information helpful.

Mihai Apetrei

December 3, 2024 at 9:04 am #16470293

7107 Digital

Cool thanks for that.

How can I remove this site from my account? It's listed in credits assigned but not in my site list.

December 4, 2024 at 10:11 pm #16478788

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi there.

If the site doesn't exist anymore and the automatic translation account was not disabled while the site was active, that is why we have this happening.

But I took action and you should not see it anymore in that list.

Please confirm 🙂

December 5, 2024 at 1:46 am #16479075

7107 Digital

Thanks Mihai for manually removing it for me.