Critical Error

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Supporter timezone: Asia/Dhaka (GMT+06:00)

This topic contains 1 reply, has 2 voices.

Last updated by Prosenjit Barman 1 year, 4 months ago.

Assisted by: Prosenjit Barman.

Author	Posts
February 6, 2024 at 10:15 pm #15274020
botiss-biomaterialsG	Could You check for us this error ? It happened sometimes Our monitoring systems detected the following PHP error on the botiss[.]com (Live) site: 2024/02/06 12:39:42 [error] 115695#115695: *420147 FastCGI sent in stderr: "PHP message: PHP Fatal error: Uncaught InvalidArgumentException: No translation entry found for query: s:34:" trid = %d AND language_code = %s ";a:2:{i:0;s:4:"3507";i:1;s:2:"es";} in /www/developbotisscom_748/public/wp-content/plugins/sitepress-multilingual-cms/classes/records/class-wpml-tm-icl-translations.php:193 Open site in MyKinsta If you are actively working on the site you may ignore this message. In any case, we’ll keep monitoring this issue but only notify you again if the problem persists after 6 hours. If you have any questions feel free to reach out to our support team by responding to this email or by opening a conversation within MyKinsta. We are available 24/7 to assist you!
February 7, 2024 at 12:13 pm #15276536
Prosenjit Barman WPML Supporter since 03/2023 Languages: English (English ) Timezone: Asia/Dhaka (GMT+06:00)	Hello There, Thanks for contacting WPML Support. From the error log, I'd like to inform you that a similar issue has been reported previously and in that case, the issue was happening due to Creating the Translation of Global Avada Library Element by Duplicating it. From the WPML Debug Information that you've shared in previous tickets, I found that you're using the Avada theme as well. Consequently, the underlying cause of your issue may be the same. Could you please try the steps below and see if they resolve the issue? - Navigate to "Avada > Library" in your dashboard. - Identify the Library Elements designated as Global. - Access the translations for these Global Library Elements and ensure they have been translated independently. For guidance on translating items independently, please refer to the following article: https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/#:~:text=Translate%20independently. By following these instructions, you may be able to rectify the issue. But, if the issue persists, please let me know the steps to recreate the issue and also include the WPML Debug Information in the next response. I will check accordingly and let you know what to do next. [Check this article to understand how you can get the WPML Debug Info: https://wpml.org/faq/provide-debug-information-faster-support/. Please add the information in the field that you'll see while replying.] Best regards, Prosenjit

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