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Last updated by Alejandro 1 day, 12 hours ago.

Assisted by: Alejandro.

Author Posts
August 20, 2025 at 9:13 am #17333514

yvesB-21

Hello, we have started japanese.

there is something i wanted to ask or if that is something you can do? basically when someone orders, the customer notes on was usually all in english, but now what is happening is that if a customer uses for example dutch, the order note is all translated in the same language in which the customer ordered. can we have that in english?

August 20, 2025 at 3:28 pm #17334848

Alejandro
WPML Supporter since 02/2018

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

Hello,

Usually the content is shown in the "admin language" meaning the language the user has set on their profile.

The problem with the notes is that these are "fixed" messages and if a user is in the dutch language, then the note will appear in the dutch language.

I'll ask our devs to see if it's possible to have this improved. However this is something they would have to study, analyze and won't happen right away (if they accept the feature request, that is, because if there's a restriction or something we won't be able to do much there).

I'll try to see if we can find a workaround for you in the meantime. I can't promise you anything, but I'll give it a try and let you know how it goes.

August 20, 2025 at 4:26 pm #17335201

yvesB-21

Also since 18th we faced a lot of issues, since 18th if you see our orders they are going to draft and this never happened before. Can you check why is this happening? We are very confused because nothing was done on that date

August 20, 2025 at 4:44 pm #17335243

yvesB-21

Nevermind the above request which i sent.

August 21, 2025 at 9:16 am #17336575

Alejandro
WPML Supporter since 02/2018

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

No problem, I'm waiting on our devs about this request, let's see what they tell me 🙂

August 21, 2025 at 4:46 pm #17338414

Amit
Supporter

As I mnetioned over email - we have a workaround that you can try for this issue - https://wpml.org/errata/woocommerce-multilingual-initial-order-note-appear-in-incorrect-language/

Please see if this helps you, while we are looking at a long-term solution.

Let us know, please, if this helped.

August 22, 2025 at 4:28 am #17339350

yvesB-21

great this fixed the issue! thanks

August 22, 2025 at 7:54 am #17339583

Alejandro
WPML Supporter since 02/2018

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

Good to know!

We'll be trying to get this implemented in a future version of WooCommerce Multilingual but for now you can use the link given to you by my colleague so you can sort it out in the meantime.

Regards,