[Closed] Default and translation language drop-down menus are empty

Hi Muhamed,
Thanks for contacting WPML support.

Please create a full backup of the database and website then try the "WPML reset" option by following these steps: https://wpml.org/documentation/getting-started-guide/language-setup/deleting-languages-and-plugin-data-by-doing-a-wpml-reset-on-your-site/#step-3-do-the-wpml-reset

Let me know please if that helps.

Kind regards,
Mohamed

Hi,

1. Please increase the WordPress Memory Limit. According to your Debug.info, the WP memory limit needs to be increased. PHP memory is fine, but WordPress uses 40Mb as default. Minimum requirements for WPML is 128Mb. (Kindly check this page https://wpml.org/home/minimum-requirements/)

You can increase it by adding the following code in your wp-config.php file, right before the /* That’s all, stop editing! Happy publishing. */ line:

/** Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M' );

2. Create a full database and website backup first then try the following steps:

- Access your site's root folder via FTP or cPanel
- Delete the current WPML plugin folder "sitepress-multilingual-cms" from the /wp-content/plugins/ directory.
- Download a fresh copy from: https://wpml.org/account/downloads/
- Install it again from Plugins > Add new
- Activate it and check if the issue is resolved

3. If that didn't help, please provide us with the WordPress debug.log, this will allow us to see if any PHP errors are being produced. More Info: https://wordpress.org/support/article/debugging-in-wordpress/

To enable it, open your wp-config.php file and look for:

define('WP_DEBUG', false);

And change it to:

define('WP_DEBUG', true);
// Enable Debug logging to the /wp-content/debug.log file
define('WP_DEBUG_LOG', true);
// Disable display of errors and warnings which is recommended on a live site.
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors',0);

Then try to reproduce the issue and check if any errors were saved to the debug.log log file inside the /wp-content/ directory
If you can paste your debug.log to https://pastebin.com/ and provide me that link, it would be great!