delay - WPML

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Supporter timezone: Europe/Rome (GMT+02:00)

This topic contains 10 replies, has 3 voices.

Last updated by Laura 1 year, 7 months ago.

Assisted by: Laura.

Author	Posts
October 20, 2023 at 1:30 pm #14623881
sidriD	Hello please, the loading of home page in french, czech and other language is terrible low Please, do you have some idea where the problem can be? thank you
October 20, 2023 at 9:34 pm #14627243
Mateus Getulio Supporter Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hi, Thanks for contacting us. Before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process. We have a dedicated page for performance issue, please read our official documentation in the following link and see if it helps you with the performance issue: https://wpml.org/faq/prevent-performance-issues-with-wpml/ Please give it a check and let us know if you need further assistance. Best,
October 21, 2023 at 3:48 pm #14629061
sidriD	Dear Mateus. i followed all instructions but delay is really too long. one note: i use wordpress 8. can it be the problem? Thank you and best regards Sidri
October 23, 2023 at 2:25 pm #14639155
Laura WPML Supporter since 05/2018 Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Hi, if you disable all plugins except WPML ones it still loads slowly?
October 27, 2023 at 12:41 pm #14678983
sidriD	well, i found out main problem is to load photos on different languages. this slow down all the process. it works just in english. thank you. without plugins enable there are no changes Thank you for your help Sidri
October 27, 2023 at 1:57 pm #14680049
Laura WPML Supporter since 05/2018 Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	What are your settings for Media? WPML doesn't create different images in different languages by default. There's a test site I can use?
October 28, 2023 at 6:32 am #14682771
sidriD	dear Laura i use just default settings. basically i can see photos just in italian language that is the default language. i have more sites and all of them are working good. just this one is has problem. you can run tests here. please, which details do you need? how to allow you to run tests? thank you
October 30, 2023 at 9:29 am #14689473
Laura WPML Supporter since 05/2018 Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	I just need credentials, but please keep in mind I might disrupt the site while doing it so do a backup first.
November 2, 2023 at 3:33 pm #14718729
Laura WPML Supporter since 05/2018 Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Ho installato il plugin Query Monitor e vedo che ci sono 2 warning di PHP relativi al tema, file_get_contents(1): Failed to open stream: No such file or directory Prova a reinstallare il tema da FTP e vedi se i warning spariscono, possono essere correlati al problema del caricamento. Se reinstallare il tema non basta, chiedi al supporto di Divi. Una volta risolto, vediamo se il problema con le immagini persiste.
November 3, 2023 at 7:24 pm #14728491
sidriD	Salve. grazie per l'aiuto. ho provato ma nulla. ora sono in contatto sia con il provider sia con Divi per vedere un po' cosa riescono a fare. mi sembra di capire che il problema non sia da parte di wpml. è corretto? anche se mi sembra strano, visto che solo alcune lingue presentato problemi. attendo quindi di sapere cosa mi dicono divi ed il provider.
November 3, 2023 at 7:38 pm #14728527
Laura WPML Supporter since 05/2018 Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Può capitare che i problemi si presentino solo su alcune lingue se c'è un problema con il tema, dipende. Non abbiamo bug noti di quel tipo con Divi. Al momento non ho visto nulla che sembri correlato a WPML, se il problema persiste facciamo un test su uno dei nostri server.

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