Divi theme builder templates deleted by itself 100% translate but according to wpml translation in p...

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Last updated by Shekhar Bhandari 4 days, 19 hours ago.

Assisted by: Shekhar Bhandari.

Author	Posts
January 22, 2025 at 1:26 pm #16623180
Marcel Elbers	Background of the issue: We work with Divi and WPML. We have not translated the theme builder templates for Dutch and Spanish using WPML but uploaded the translations directly on the Divi theme builder language page. Symptoms: Divi theme builder templates are deleted by themselves. WPML shows translations in progress, but they are 100% translated. Questions: Could uploading translations directly on the Divi theme builder language page cause the templates to delete themselves? Why does WPML indicate that the translation is still in progress when it is 100% translated? How can we solve the issue of templates being deleted and translations showing as in progress?
January 23, 2025 at 5:39 am #16625592
Shekhar Bhandari Supporter Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Thank you for contacting WPML support. I'd be happy to assist you on this issue. Can you explain further what you mean by uploading translations directly on Divi theme builder, are you switching the language on the theme builder page and adding translations manually? Do you have any steps which deletes the templates itself? or it happens randomly? Look forward to your reply. Thanks
January 23, 2025 at 8:10 am #16625973
Marcel Elbers	"are you switching the language on the theme builder page and adding translations manually" yes. Do you have any steps which deletes the templates itself? or it happens randomly? No we don't know that's also a problem we don't see when it happens. Could this be because we are switching the language on the them builder page and add translation manually ? Thank you.
January 23, 2025 at 8:14 am #16625999
Shekhar Bhandari Supporter Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Yes, it can be due to language switching, I suggest using the method as explained here: https://wpml.org/forums/topic/divi-builder-wpml-different-site-header-and-footer-to-different-languages/#post-16599671 Let me know if this helps. Thanks
January 24, 2025 at 8:54 pm #16632617
Marcel Elbers	ok how to reset it again to using the wpml editor for the Divi Theme Builder template "Default Website Template" again ? thanks.
January 27, 2025 at 4:34 am #16635831
Shekhar Bhandari Supporter Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, You can cancel the in-progress jobs from the jobs page and re-translate it from WPML->Translations Management to resend the pages using WPML editors. Let me know if this helps. Thanks
January 27, 2025 at 9:36 am #16636672
Marcel Elbers	Thanks I cancelled the in progress translations jobs for the default website template however this had zero effect on the translations. The translations are still visible on the site. I also emptied the cache. I think this is do to the fact that the divi templates have been set up by switching the language on the theme builder page and adding translations manually. But how to change to translating the divi theme builder templates to translating it with the wpml translation editor ? Cancelling the pending jobs does not solve this. Thanks.
January 27, 2025 at 9:41 am #16636732
Shekhar Bhandari Supporter Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Did you managed to re-translate the jobs from WPML->Translation Management? If this didn't helped, To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site. So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply. hidden link This info is private and available to you and WPML supporters only. Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ Note: Backup your sites before providing the credentials or if possible provide credentials for the test site Look forward to your reply. Thanks
January 28, 2025 at 5:33 am #16639903
Shekhar Bhandari Supporter Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, I see lot of divi settings are changed and this can result in the error: For example on WPML->Settings->Custom Post Type Translations. et_tb_item should be "Not Translatable" et_theme_builder should be "Not Translatable" et_header_layout, et_body_layout, et_footer_layout should be "Translatable use translation if available or fallback to default language" Can you modify this settings to default and see if it helps? Look forward to your reply. Thanks
January 28, 2025 at 10:16 am #16640745
Marcel Elbers	Hello Shekhar, Changed these settings however if I want to translate the default website template now I don't see any theme builder templates anymore under Translation Management? I can translate it from the front with the option edit translation. I did this for the news letter option on the Spanish page. It's 100% translated but translation is not showing on the front page. It's still in Dutch. Thank you.
January 28, 2025 at 10:19 am #16640818
Shekhar Bhandari Supporter Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, You can find those templates from the WPML->Translation Management, with options like header template, body template and footer template. Can you use this option and translate it and see if it helps. Thanks
January 28, 2025 at 10:29 am #16640921
Marcel Elbers	I found the default website template in the Translations queue. The are still saying in progress but not able to open it for translating. Error: "the translator could not be assigned to the job" thank you.
January 28, 2025 at 12:54 pm #16641780
Shekhar Bhandari Supporter Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, I cancelled the job. Regarding the text "Ontvang onze updates" in spanish, I fixed the pages by following the below steps: - I unlinked the spanish page - Retranslate the homepage to Spanish - Went to WPML->Translation management and translated the Optin form to spanish. Can you check and confirm if this fixes the issue? Let me know if this helps. Thanks
January 28, 2025 at 1:14 pm #16641870
Marcel Elbers	Yes it's translated now. How did you unlinked the Spanish page? How to translate the word Cannabis Movies in the menu? I thought I had to translate this in the theme builder template but as you used the home page now to translate something from the theme builder templates maybe i'm searching in the wrong location? Thank you, Marcel
January 28, 2025 at 1:22 pm #16641904
Shekhar Bhandari Supporter Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, To unlink the translations, you can open the translations in WordPress editor and set "this is translations of" to None. [Screenshot attached] The menu is added using default menu option, I suggest using the method as explained here: https://wpml.org/documentation/getting-started-guide/translating-menus/ to translate it: hidden link Also, note, if this is default page, WPML will automatically load the page title translations, so to change it you will need to translate the page titles first and apply the menu synchronization. Let me know if this helps. Thanks