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This topic contains 21 replies, has 2 voices.

Last updated by Kor 1 year, 6 months ago.

Assisted by: Kor.

Author Posts
January 22, 2024 at 1:54 pm #15211747

karleK

Hi. It seems to be working now. Thanks. But I have another problem. My footer doesn't switch languages with language switcher. Stays in English. Conditions are set, but it won't change. Been trying to get a solution for it about a month now. Can you have a look at it?

January 22, 2024 at 6:39 pm #15213253

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

I've checked your Website hidden link and I do not see any language switcher on the footer. Did you remove it already?

January 23, 2024 at 9:30 pm #15219013

karleK

Language switcher is located on the header, but footer (including: "Our Mission") doesn't respond to switching languages. Rest of the site does.

January 24, 2024 at 9:23 am #15220586

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I'm on the homepage here hidden link and clicking on another language on the language switcher works fine for me. I'm able to switch languages without issues. Are you able to record a short screen recording using this tool hidden link so that I could see what you see over there?

January 24, 2024 at 11:39 am #15221442

karleK

hidden link

January 24, 2024 at 4:36 pm #15222958

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I can see the issue now.

We apologize for the inconvenience, but in order to proceed with troubleshooting, we kindly request a site snapshot. Alternatively, with your permission, we can create a snapshot on our own.

For this purpose, we typically recommend using the free plugin "Duplicator." If you are already familiar with how Duplicator works ( https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.

To assist you further, please follow these instructions:
Watch the Duplicator instructions video: hidden link

Refer to the instructions provided by WPML on how to provide supporters a copy of your site: https://wpml.org/faq/provide-supporters-copy-site/

If the archive file exceeds 400MB in size, please utilize Duplicator's file filters to exclude the cache, wp-uploads directory, media, and archive files.

Once you have the archive file, please share the link with us. You can use services such as Google Drive, Dropbox, or similar platforms as the snapshot file will likely be large.

Please note that your next reply will be private, visible only to you and me. You can paste the link to the file there. Rest assured that once the issue is resolved, I will delete the local site.

January 25, 2024 at 9:32 am #15225187

karleK

Can you make the snapshot please. I'm not able to download the archive file for some reason. Plugin is installed.

January 26, 2024 at 9:33 am #15229281

karleK

Is there a chance to speed up the proccess? People and my business are waiting for the website..

January 26, 2024 at 10:42 am #15229558

karleK

Now another weekend is going to come and no solution for days. Been stuck with this issue for a month now.

January 26, 2024 at 10:44 am #15229561

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

My apologies for the wait. I'm working on the site now and I will come back to you later today.

January 26, 2024 at 12:23 pm #15230052

karleK

Thank you

January 26, 2024 at 7:00 pm #15231564

karleK

Today is over.

January 26, 2024 at 7:28 pm #15231622

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

Sorry, I couldn't find a solution for this. Please allow me to escalate this further to our 2nd Tier Support for further assistance.

I apologize again for the inconvenience.

January 28, 2024 at 2:29 pm #15234265

karleK

Ok

January 29, 2024 at 10:16 am #15237262

karleK

Any updates?