[Resolved] Footer switcher malfunction

Hello there,

Thank you for contacting WPML support. I'd be happy to assist you on this issue.

Could you please go to WPML-> Support ->Troubleshooting and click the below buttons and see if it helps?

+ Clear Cache in WPML
+ Set Language information
+ Fix element types collation
+ Remove ghost entries from the translation tables
+ Assign translation status to duplicated content

If not, To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site.

So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply.
hidden link

This info is private and available to you and WPML supporters only.
Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note:
Backup your sites before providing the credentials or if possible provide credentials for the test site

Look forward to your reply.

Thanks

Hello there,

Your database shows homeurl and siteurl incorrectly as hidden link, I will need your permissions to change this, please confirm once you have a fresh backup.

Thanks

Hello there,

I fixed the database to correct url.

I further checked and noticed that on your wp-config.php you have the following

define( 'WP_HOME', '<em><u>hidden link</u></em>' . $_SERVER['HTTP_HOST'] . '/' );
define( 'WP_SITEURL', '<em><u>hidden link</u></em>' . $_SERVER['HTTP_HOST'] . '/' );

Can you please remove it and see if it helps.

Thanks