[Resolved] I can't still add new language on my website
This thread is resolved. Here is a description of the problem and solution.
Problem: You are trying to add a new language to your website using WPML but are unable to do so. Additionally, you did not receive an email notification about the support response. Solution: To add a new language to your website, follow these steps: 1. Go to the page and edit it. 2. Click on the plus icon. 3. Use the Advanced Translation Editor to translate the page. 4. Complete the translation. Regarding the email notification issue, it's important to check your email settings and spam folder. Sometimes notifications can be filtered out by email providers. If you're experiencing issues with automatic translation credits, remember that it's possible to share credits across multiple sites. For more information, visit Automatic Translation Subscription for Multiple Sites.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Background of the issue:
I am trying to add a new language to my website using WPML. I previously contacted support about this issue and was informed that I would receive an answer later, but I never got an email notification. When I checked the status, I noticed that the support team had responded to my ticket on the website, but the ticket was closed. I have created a staging environment for our website as requested by support.
Symptoms:
I am unable to add a new language to my website.
Questions:
Why didn't I receive an email notification about the support response?
What should I do next to add a new language to my website?
I’m sorry to hear you’ve run into this issue. The previous support ticket was closed due to inactivity.
To assist you better, I’ll need temporary access to your site (both wp-admin and FTP), preferably to a staging site where the issue can be replicated. When you log in to submit your next reply, you’ll find dedicated fields for this information below the comment area. Any details you enter there will remain private—only you and I will be able to see them.
Additionally, please provide the exact steps to reproduce the issue, so I can investigate it accurately.
Not sure how you did it, it is not working for me.
I tried to translate same page on production, it is again stuck in "In progress". I tried to do it in two ways:
First from that page, by clicking on + button in language part
And after that from Translation Management - Translation Dashboard upon selecting that specific page and choosing automatic translate
It is stuck In progress for already half an hour and it says less then 1 min all the time. I am providing screen shot.
I tried to do the same on stage environment, as you did, for a contact page. I followed instructions and tried from Translation Management - Translation Dashboard, but when I click on translate it ask me for a credits. Screen shot provided
Can you please describe me the flow you were using, since all those I found online are not working?
You can also try to do it on productions, credentials are the same, just remove "stage." from URL
Can you please try this on production, same as guy that tried to solve this before you, but then the ticket was closed before fixing the issue?
I already sent you credentials to access production version where there should be credits because I didn't translate anything from purchase date, since nothing is working. All the time translation just stays in progress, and that's it.
I am sending you screenshot of this.
I followed your instructions this time. I followed same procedure before, without success.
I notice another issue. The page is translated, that is ok, but my slider is for some reason unvisible. Can you check it please?
I translate Home Page, and in WP it all looks the same, I got the WP element there when I open page in Russian, but on website, the slider and images are not visible.
