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This topic contains 8 replies, has 0 voices.

Last updated by zaimianz 1 day, 5 hours ago.

Assisted by: Itamar.

Author Posts
July 5, 2025 at 6:59 am #17203468

zaimianz

Background of the issue:
I tried to translate a page myself using WPML but failed. The issue can be seen on this page: hidden link

Symptoms:
I expected to see a successful translation but need help fixing it.

Questions:
How can I successfully translate the page?
What steps should I take to fix the translation issue?

July 6, 2025 at 8:41 pm #17205576

Itamar
WPML Supporter since 02/2016

Languages: English (English )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi,

Please check the following guide on WooCommerce Multilingual & Multicurrency troubleshooting:

https://wpml.org/documentation/support/wpml-troubleshooting-options/#troubleshooting-woocommerce-multilingual-and-multicurrency

**** Important! Please make a full site backup (files and DB) before you proceed with those steps****

Does it help you to solve the problem?

If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply.

Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/
**IMPORTANT**
- - Please backup the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--

Regards,
Itamar.

July 7, 2025 at 6:58 am #17206247

zaimianz

Something went wrong with automatic translation. Please contact WPML support and report that the following automatic translations are stuck: 149491723, 149491725, 149491720, 149491721, 149491719, 149491727, 149491718, 149491724, 149491726, 149491844, 149491722

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July 7, 2025 at 7:14 pm #17211017

Itamar
WPML Supporter since 02/2016

Languages: English (English )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi, and thanks for the access details.

I'm consulting with our second-tier supporter about the issue of not being able to complete the translation of the homepage and the error message displayed when editing it.

The screenshots you attached might be related to other issues. We might need to handle them separately. Let's examine the main problem first.

I'll update you here once I have a reply from our second-tier supporters.

Regards,
Itamar.

July 8, 2025 at 1:44 am #17211525

zaimianz

Sorry for bothering you

July 8, 2025 at 2:14 am #17211541

zaimianz

Many contents cannot be translated

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July 8, 2025 at 7:53 am #17212267

Itamar
WPML Supporter since 02/2016

Languages: English (English )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi,

I'm still waiting for our second-tier supporters' reply on this case.
Meanwhile, can you please tell me which post you were trying to translate when you got this error in the Advanced Translation Editor?

Regards,
Itamar.

July 8, 2025 at 8:02 am #17212276

zaimianz

I got an error when doing this

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July 9, 2025 at 2:46 am #17216658

zaimianz

Hello, when can you help me solve the problem?