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Supporter timezone: America/Lima (GMT-05:00)
Tagged: Exception
This topic contains 19 replies, has 0 voices.
Last updated by Andreas W. 4 days, 1 hour ago.
Assisted by: Andreas W..
Author | Posts |
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May 17, 2025 at 9:04 am #17043991 | |
Kaylie McGilvray |
Background of the issue: Symptoms: Questions: |
May 17, 2025 at 10:56 pm #17044922 | |
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
Hello, Could it be that you have not yet translated the Templates, Templates Parts, You need to create a job for each item. You can use automatic translation or assign the jobs to yourself and then access them at WPML > Translations. Make sure to complete the translations to 100%. Best regards |
May 18, 2025 at 1:14 pm #17045520 | |
Kaylie McGilvray |
Hi, could you please not turn on automated translations without my consent. I just had to re-create already translated content. It kept reverting back to the auto translations so I have turned it off. I'm certain the layout problem has nothing to do with the translations, as after you had turned it on, the problem persisted. Any other ideas? |
May 20, 2025 at 8:36 am #17051474 | |
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
My apologies, but I did not have any access to your website, which is why it is impossible for me to make any changes to your site, like enabling "Automatic translation" or other settings. You have not yet answered my question: Are the Templates, Template Parts translated at WPML > Translation Management > Dashboard? |
May 21, 2025 at 8:36 am #17055820 | |
Kaylie McGilvray |
Hi Andreas, Of course, I have not given you access. My apologies! I still don't know how it was turned on, but the main thing is that it is turned off now. Hmm, have translated the nav menu and cannot locate any templates in the translation management section so if you have any other suggestions? Everything else is going smoothly and we are still is process with finalising translations to the pages, but please see photos for reference with what is happening with the layout. The menu is obviously not inheriting the layout and the page has a border even though they share the same default settings. I can change this manually, but it should inherit it from the English page right? 🙂 |
May 21, 2025 at 9:42 am #17056226 | |
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
Hello, I'd be happy to offer to take a closer look. I would like to request temporary access (wp-admin and FTP) to the website to investigate the issue further. You can find the required fields below the comments section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it. IMPORTANT The private reply form looks like this: Click "I still need assistance" the next time you reply. Video: Please note that we are required to request this information individually on each ticket. We are not permitted to access any credentials that were not specifically submitted on this ticket using the private response form. Best regards, |
May 22, 2025 at 5:08 am #17059513 | |
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
Basically, you need to manually adjust the mega menu settings in each menu in each language. The WPML > WP Menus Sync feature will not be able to handle those settings. If I edit the Finish menu item for Portfolio I am able to select a different layout. I have set it now to Mega Menu Standard Layout. |
May 23, 2025 at 6:09 am #17064286 | |
Kaylie McGilvray |
Awesome, thank you so much for your help! I thought it would be a simple solution, but just couldn't figure it out. As for the page layout, does that need to be manually changed for each page? Thanks again! |
May 23, 2025 at 7:06 am #17064436 | |
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
Thank you for your kind message and I am glad to be helpful! Yes, I solved the issue by manually changing the layout on the translated menu item using its mega menu options. |
May 29, 2025 at 7:02 am #17086205 | |
Kaylie McGilvray |
Hi, the menu layout works now, but I was still waiting on what was the issue with the page layout, did you see any issues there? I guess I could manually change these, but I have the same settings with the Finnish page as I do with the English one, so can't see what the issue there is. The Finnish page is obviously narrower than the English one. Cheers! |
May 29, 2025 at 9:25 pm #17089924 | |
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
Somehow the global page settings were not identical between the original page and its translation. See screenshot. Now, I usually would expect that those settings will be copied over from the original page to the translation when translating the page, which seems not to be the case here. I will run a test on a new test site to see if I can recreate the issue, but I suspect is an issue related to Kadence PRO. I will let you know in case I will need your cooperation on this matter. |
May 29, 2025 at 9:33 pm #17089950 | |
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
To solve this issue, go to WPML > Settings > Custom Field Translation and click the link "Show system fields" beneath the section title. Then search for the following fields and set them to "Copy". _kad_post_content_style Now, apply the translations of your pages again and the global page settings will be copied as expected. |
May 30, 2025 at 4:54 am #17090354 | |
Kaylie McGilvray |
Hi Andreas, Thank you again for your help and quick response. I actually had these set to 'copy' already, but when I went to save my settings, it kept giving an error message that said that my selections could not be saved. Regardless, this has now been solved as the layout is inherited on the Finnish page now. Thank you so much again! 🙂 |
May 30, 2025 at 5:42 am #17090387 | |
Kaylie McGilvray |
Hi again, I'm still getting the error msg when tried to save these settings. The layout is inherited on the front page but not the rest. Please see img attached. |
May 30, 2025 at 3:28 pm #17092731 | |
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
Indeed, I realized those error messages but I could not confirm that the settings were not saved. It seems the minimum requirements on the server are not met: Could you please increase the WordPress memory limit (WP Memory Limit) to at least 256 MB? WPML requires at least 128 MB. PHP Memory Limit 512 MB To do this, you need to connect to your website's server and open the wp-config.php file in a text editor. The file is located in the WordPress root directory. Add this code to the wp-config.php file to increase WordPress's memory: define ('WP_MEMORY_LIMIT', '256M'); Add this just before this comment: // That's all, stop editing! Happy blogging. The current values can be viewed under WPML > Support > WordPress. These settings can be restricted directly by your hosting provider. Therefore, I recommend contacting them and asking them to change them directly if the changes are not applied immediately. If this will not solve the error message, please let me know. |