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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client couldn't see the language switcher on his second language. However after visiting his site I could see that the entire header was missing.

Solution:
Page builders such as Elementor use templates for Headers and Footers, those templates can be translated in "WPML > Translation Management"

Relevant Documentation:
https://wpml.org/documentation/plugins-compatibility/elementor/#translate-elementor-templates

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 1 reply, has 2 voices.

Last updated by Nicolas V. 1 year, 7 months ago.

Assisted by: Nicolas V..

Author Posts
November 17, 2023 at 11:12 am #14861265

pierre-etienneB-2

in default languge i can see the language language switcher on header but when change to another language i can not see the header to switch. i have two different headers for each languages.

November 17, 2023 at 11:50 am #14861791

Nicolas V.
Supporter

Languages: English (English ) French (Français )

Timezone: America/Lima (GMT-05:00)

Hello,

Welcome to the WPML support forum. To help speed up the support process, I've enabled a private message for submitting the debug information for this support ticket. Please follow these initial debugging steps:
https://wpml.org/faq/provide-debug-information-faster-support/
In short:
- Go to "WPML > Support > Debug Information" (link)
- Copy the Debug Information from there.
- Find the private field I activated and paste that information.

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Now regarding your question, I visited your site and I don't have any header in English neither. I even tried to scroll down and scroll up again (in case there is some sort of animation for the header). The only language switcher I found was in the footer and it works well on both version English and Vietnamese.

SO I will give you a general answer here. Our documentation explain how to translate Elementor templates, Header and footer are considered as templates, so don't forget to translate them.
Ref: https://wpml.org/documentation/plugins-compatibility/elementor/#translate-elementor-templates