This thread is resolved. Here is a description of the problem and solution.
Problem: The client is unable to translate the footer and header using WPML, despite following forums and online guides. The issue persists after multiple installations.
Solution: 1. Check if Header, Footer, or Templates are listed as Post Types under WPML > Settings > Post Type Translation and ensure they are set to "Translatable - only show translated content". 2. Translate the Header and Footer Templates using the WPML Translation Editor. 3. Translate all pages and synchronize the menu at WPML > WP Menus Sync. Complete guide on translating menus with WPML 4. For 10Web Templates, switch the language in the admin bar and add the missing display condition to each template. 5. If using 10Web Builder, delete the translated template, switch the translation method to WordPress Editor, and create a new translation.
Please note that the solution might be irrelevant due to being outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, do not hesitate to open a new support ticket for further assistance. WPML support forum
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Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
This might be related to 10Web Builder and we are sadly not yet familiar with this plugin.
Could you please revise if you find the Header, Footer, or Templates as Post Type at WPML > Settings > Post Type Translation?
If so, then please make sure that the post type is set to "Translatable - only show translated content".
After that, you should be able to translate the Header and Footer Templates with the WPML Translation Editor, similar to pages or posts.
If this will not solve the issue, I can offer to have a look at the site or provide a WPML Test Site on which you install the theme and its plugins for testing.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Sure, I will take a look, but first please try setting "Templates" to "Translatable - only show translated content" and then translate the theme's templates with the WPML Translation Editor.
If this will not solve the issue, then please let me know.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
I would like to offer to have a closer look at the problem and request temporary access (wp-admin and FTP) to the website to investigate this issue further.
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Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
I took a copy of your site for testing.
I can sadly not recreate this issue and I am unsure why there are issues with your footer, but if I edit the footer manually directly in Elementor, it seems to solve the issue.
Please go to the original Footer and set inside the right sidebar of the WordPress-Editor the "WordPress Editor" as the translation method for this template.
Then click the translation icon, open Elementor, and edit your translated Footer template manually.