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[Resolved] OTGS Installer appears activated but does not function

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are experiencing an issue where the OTGS Installer appears activated in your plugin list but does not function properly, preventing the installation or update of WPML-related plugins.
Solution:
If you're facing this issue, we recommend you try the following steps to resolve it:
1. Log in to your WPML.org account and navigate to the Sites page.
2. Delete the existing site key.
3. Log in to your site, go to the Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link if it exists.
4. Then click the Register WPML link.
5. Click the Get a key for this site link. This will generate a new key for your site.
6. Copy the key, paste it back into the input box, and press the Register button.
7. Take a backup of your site.
8. Try to install/update WPML plugins again.

This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 5 replies, has 0 voices.

Last updated by Noman 3 months, 2 weeks ago.

Assisted by: Noman.

Author Posts
March 1, 2025 at 9:10 am #16763472

szymonZ-2

Background of the issue:
I'm experiencing an issue with activating the OTGS Installer on my development site. Although the installer shows as activated in the plugin list, it does not function properly. Link to a page where the issue can be seen: hidden link

Symptoms:
The plugin appears as activated, but it does not work as expected. I am unable to install or update WPML-related plugins.

Questions:
Why does the OTGS Installer show as activated but not function properly?
How can I resolve the issue of being unable to install or update WPML plugins?
March 2, 2025 at 6:54 am #16764905

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. This type of issue usually happens when the WPML is not registered properly on your development site. Could you please delete the existing site key and create a new one by following below steps:

1. Login to your WPML.org account >> Go to the Sites page: https://wpml.org/account/sites/
2. Delete the existing site key (if it exists).
3. Login to your site and go to the Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link if that link exists.
4. Then click the Register WPML link.
5. Click the Get a key for this site link.
6 It will generate the Key for your site.
7. Copy the key, and paste it back into the input box, and press the Register button.
8. Next, take a backup of your site and try to install/update WPML plugins.

Please let me know if this resolves the issue or if you need further assistance with this issue.

Thank you

Step 3 - Get a key for this site.png
Step 2 - Register WPML.png
Step 1 - unregister wpml.png
March 5, 2025 at 8:01 am #16776847

szymonZ-2

Are there automatic translation available in Lifetime account? I found out that there are using this kind of license
March 5, 2025 at 11:46 am #16778230

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Yes, Automatic translation is available with Multilingual CMS, Multilingual Agency and Lifetime accounts: https://wpml.org/purchase/#:~:text=side%20translation%20editor-,Automatic%20Translation,-Save%2090%25%20of

To use the automatic translation feature, you need to buy prepaid credits or enable pay-as-you-go subscription. Here is a doc for more details: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/

Please let me know if the WPML update issue is solved or if you need further assistance.

Thank you for your cooperation

March 5, 2025 at 9:36 pm #16780659
szymonZ-2

I checked doc and I can't see options as in example.

Translation of the texts:
Translation Panel Translators Translation Tasks

New threads created by Noman and linked to this one are listed below:

https://wpml.org/forums/topic/translation-tools-tab-missing/

Zrzut ekranu 2025-03-05 223552.png
March 6, 2025 at 11:44 am #16782908

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

As per our support policy, we address one issue per ticket to ensure focused and efficient assistance. Therefore, I’ve created a new ticket specifically for the Translation Tools tab missing problem at: https://wpml.org/forums/topic/translation-tools-tab-missing/

If the WPML plugin update issue is solved, please mark this ticket as resolved and we will continue working on the above ticket for it.

Thank you for your cooperation