This thread is resolved. Here is a description of the problem and solution.
Problem:
The client was experiencing an issue where the category page disappeared when the WPML String Translation plugin was enabled.
Solution:
We recommended the client to confirm that they had created a full site backup. After gaining access to the site, we re-saved the permalinks and translated a missing slug in the WooCommerce Multilingual settings. This action resolved the issue, and the product categories became visible again. If you're experiencing a similar issue, we recommend checking your permalinks and ensuring all necessary slugs are translated. You can find more information on managing slugs with WPML here: Translating Slugs Documentation.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
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